Overview of role: Oversee the quality-of-service delivery practices across the Carer Gateway (Victoria) to ensure consistent, high quality and safe practices. Key responsibilities- Lead various Community of Practice Forums to establish clinical standards - Review key services delivered by consortia partners and develop and maintain statewide practice protocols - Develop and deliver training modules to ensure staff meet guidelines and targets established by the Commonwealth Government. Achievements- Developed a Carers Star Refresher Training Module, (the first of its kind), (endorsed by Unique Outcomes – i.e. Licensees of the Carers Star tool in Australia) and delivered it to staff across Victoria. - Acted in Team Leader role and supported staff with their own portfolios

Overview of role: Provide advice, information, and a needs assessment of primary carer, using a Carer Star planning process to establish a support plan. Key responsibilities- Conduct needs assessments to identify specific needs associated with the caring role and provide support planning and coordination of appropriate services - Allocate brokerage and undertake connection activities; as well as monitor plans and conduct reviews. Achievements- Using previous assessment knowledge from the Aged and Disability Sector, established strategies and process efficiencies to ensure positive outcomes for carers

Overview of role: Conduct holistic assessments to identify the best aged care services that will benefit individuals in retaining and regaining skills that assist in living independently at home and in the community for longer. Key responsibilities- Complete face to face assessments and review previously assessed clients- Undertake client centred support planning using a wellness and reablement approach.- Provide expert information about access, eligibility, and completed referrals for service options, within set guidelines and procedures. Achievements- Also took up multiple secondments, where I was able to complete reviews of processes and procedure documents; to ensure consistency of practice; acted in the Assessment Team Leader role on several occasions; became the Age Friendly Volunteer Officer – (a Volunteer Pilot program), as well as performed the Navigation Support Officer role during its Pilot (now Care Finder).

May 2013 to August 2014 - Nillumbik Shire Council - Boroondara City Council- Moonee Valley City Council- Darebin City CouncilOverview of role: As above - City of Darebin. Key responsibilities: As above – City of Darebin Achievements- Was able to become proficient with various client management systems

Overview of role: Work closely with the individual and their family to understand their needs and coordinate services to provide the necessary level of care. Key responsibilities- Identify client goals, care needs and develop person centred care plans.- Establish home care agreements and budgets.- Connect clients with local services and community resources.- Conduct annual reviews for all clients Achievements- n/a

Overview of role: Perform triage to determine type of supports needed, as well as conduct holistic assessments to identify the best aged care services that will benefit individuals in retaining and regaining skills that assist in living independently at home and in the community for longer. Key responsibilities- Complete face to face assessments and review previously assessed clients- Undertake client centred support planning using a wellness and reablement approach.- Provide expert information about access, eligibility- Complete referrals for service options, within set guidelines and procedures. Achievements- Developed a training module and process document for Assessment Officers to ensure consistency and efficiency of practice.

Overview of role: Manage and fill Shared Supported Accommodation (SSA) vacancies as they arise; run by (DHS) and other Community Service Organisation’s (CSO) Key responsibilities- Develop detailed and accurate assessment reports to guide the selection process- Determine suitability of supports and compatibility with other residents, reflecting preferences, aspirations, culture, and diversity. - Organise and facilitate Vacancy Coordination Panels, including the preparation of required documentation for the shortlisted persons, as well as guidance and education about the ‘vacancy selection process’.Achievements- Contributed to continuous improvement of the selection process, as well as identify any gaps. - Evaluated the selection process using evidence-based data and findings and presented these findings to relevant bodies and participants.

Overview of role: Manage and monitor (assigned portfolio) Disability Organisations’ adherence to DHS policy and program guidelines; and provide advice to managers regarding achievement of targets and KPI’s.Assist Planners with their ISP plans & proposals; as well as approve ISP Plans Key responsibilities- Collaborate with organisations and their planners; via regular focus groups to promote interagency practices and sharing of information; to guide the development of effective person-centred services and meaningful ISP plans.- Actively participate and lead various focus groups, meetings; to share knowledge, reduce risk and improve quality of ISP plans and services. - Complete quarterly reports regarding targets, complaints and or incident reports etcAchievements- Lead various forums across the disability sector, relating to Individual Support Packages- Looked after several disability organisations as part of my portfolio and worked on supporting an agency onto a service agreement, from scratch

Overview of role: Manage and fill Shared Supported Accommodation (SSA) vacancies as they arise; run by (DHS) and other Community Service Organisation’s (CSO) Key responsibilities- Develop detailed and accurate assessment reports to guide the selection process- Determine suitability of supports and compatibility with other residents, reflecting preferences, aspirations, culture, and diversity. - Organise and facilitate Vacancy Coordination Panels, including the preparation of required documentation for the shortlisted persons, as well as guidance and education about the ‘vacancy selection process’.Achievements- Contributed to continuous improvement of the selection process, as well as identify any gaps. - Evaluated the selection process using evidence-based data and findings and presented these findings to relevant bodies and participants.

Overview of role: Identify client goals, care needs and develop care plans.Key responsibilities- Conduct client home visits and complete assessment of needs reports and service plans - Complete referrals to connect clients to local services (health, social and or specialist’s services) -internal and external stakeholders.- Support clients to access funding (i.e. apply for discretionary or an ISP – Individualized Support Package (i.e., pre-NDIS funding)- Conduct reviews and revise care plans, goals, service provisions to quality standards and budget expenditure.Achievements- Participated in challenging case conferences and problem-solving sessions with team members, stakeholders, partnered service providers representing the best interests of my clients.

Overview of role: To support children in the classroom, who have additional needs, physical, social, emotional and educational.Key responsibilities- Provide emotional support as well as physical carer to students - Supervise students in the classroom, during lunch breaks and in the playground- Maintain a log and analyse information to support safety, wellbeing and - Facilitate classroom program(s) planned by the classroom teacher. - Assist students within small group settings and individually.Achievements- Participated in supervising Interschool sports and Parent Support group meetings, which inspired me to work in the Disability Sector.

Held various roles within the Superannuation industry - Data Entry (Norwich Union) - Client Services Representative (Norwich Union)- Unit Pricing Officer (Challenger)- Acting Team Leader of Call Centre - (Norwich Union) - Project Manager – New Business Unit - (Challenger)