Elizabeth Plug Email & Phone Number

Zaventem, Flemish Region, Belgium

As a Sales Support Perform Manager, I lead a diverse, high-performing team of 30FTE. I work closely with international sales managers and leadership to support sales and revenue, drive performance, and ensure KPIs are met within close deadlines. I am dedicated to deliver a seamless customer experience, applying a “first time right” and “on time delivery” approach. I am always looking for process improvements, optimization and cost reduction based on data-driven insights.Key Responsibilities:• Collaborate with sales leadership to identify and address process bottlenecks and areas for improvement.• Mentor, Coach and develop team members.• Monitor and analyze sales performance, supporting leadership with account planning to drive AOP achievement.• Provide operational and analytical support for scorecards, dashboards, and performance tracking.• Lead sales improvement initiatives aligned with business priorities.• Drive continuous improvement through Lean methodologies.

Leusden, Utrecht, Netherlands

After the majority of activites were off shored to the Center of Excellence in India, I became Global Supply Chain Manager managing a team of 20+ FTE in different locations responsible for the following:- People Management- Purchasing and Planning- Returns and Warranty Management- Order Management- Support Account Teams with Supply Chain solutions- Managing the Global Cisco Smart Net support team

Schiphol-Rijk, North Holland, Netherlands

In this Global role, I was responsible for centralising purchasing from Europe and the USA to a Global purchasing organization into the center of excellence in India (Bangalore). I also became manager of the asset material planners who are responsible for all service parts inventory global. The planning included the decision making process for new buy, repair or warranty support. I combined this with managing the global order management team, optimizing use of resources to reduce headcount further. Furthermore I was part of several project teams as a SME for system replacements.Main responsibilities:- People Management- Purchasing and Planning- Supplier Performance Management- Order Management

Schiphol-Rijk, North Holland, Netherlands

In this role, my European responsibilities expanded into a partial Global role. I became manager of the Global Order Management teams, which were centralised in the Netherlands for Europe and in Blue Bell for the USA. I have merged the two organisations into one off shore location, that provides support to the globe 7x24. Main responsibilities:- Purchasing- New Buy Supplier Management- Order Fulfillment- People Management (global team in India and the European purchasing team in the Netherlands)- Managing KPIs

Amsterdam, North Holland, Netherlands

As a Manager European Purchasing and Inventory Planning, I continued to be responsible for routine and emergency order purchasing. European inventory management was added to my responsibilities. Furthermore, I was responsible for keeping the inventory level to support our customers with maintenance contracts to make our service level agreements.

Amsterdam, North Holland, Netherlands

In this role, I was responsible for centralising the spare part purchasing done in each European country to Amsterdam. Each country used their own purchasing process, purchasing system and local suppliers. I moved them onto one process, one system and, where possible, reduced the number of suppliers the company used. During this migration project, I worked with Corporate Procurement to select preferred European suppliers. This resulted in the department becoming a multi vendor support organisation.

Sassenheim, South Holland, Netherlands

England, United Kingdom

Two years catering management education in combination with on the job training.

Havo

Education record