Elizabeth R. Email & Phone Number

Kennesaw, Ga - Georgia, Us

Accurately converted data from competitor products into company database structure for use with company software, involving the use of complex Transact-SQL queries and thorough data integrity inspection. Tested and quality inspected custom reports for accuracy and user experience. Assisted in training new team members on protocols. Handled inbound and outbound client service calls.

Vienna, Va, Us

Processed loans from start to closing; spoke to borrowers and gathered required paperwork; followed federal guidelines for conventional and VA loans; reviewed files of other processors for errors; focused on customer-service in a fast-paced, high-stress environment• Assigned to special team focused on clearing out the oldest and most difficult loans

Bentonville, Arkansas, Us

Provided customer service in a call center environment, receiving incoming calls from customers residing in the United States and internationally; helped navigate and use website; answered product information and troubleshooting questions; placed orders; resolved complaints; escalated major issues to in-house resolutions team via Remedy; issued refunds in accordance with policies and procedures; contacted shippers to check status of orders and to issue call tags for damaged or defective merchandise; issued reprints of missing and/or damaged photos; responded to customer service emails

Mediacom Park, Ny, Us

Receive incoming technical support and sales calls in a call center environment; walk customers through setting up and repairing cable internet and home wireless networks; walk customers through setting up email and resetting passwords as needed; meet or exceed monthly sales quotas; escalate and report appropriate issues to dispatch and/or the network operations center.

Pensacola, Fl, Us

Sliced up graphical mockups; put together XHTML templates to work with company CMS; used CSS styling techniques; designed basic XHTML/CSS templates; focused on usability and accessibility; wrote guides on website updating procedures; built out usable websites from graphical mockups; conferred with programmers and designers on usability and accessibility issues; assisted in training clients; created web graphics at the request of the senior designer; input content and data for clients; edited client copy, on request, for grammatical and spelling errors.

Day-to-day store duties included: greeting clients, operating cash register, general shop maintenance and cleaning, restocking retail items, assisting clients, operating computers, signing up and putting new clients into database, setting up wireless services on client laptops. Managerial duties included: interviewing job candidates; reviewing employees; putting out biweekly schedules; approving schedule changes; key control; handling daily store cash income; making weekly deposits; securing store according to company policy; marketing; advertising; inventory; arranging delivery of stock; communicating between stores, employees, and management; supervising volunteer staff; writing and updating company and store policies; maintaining good relations with other base personnel. Network administrative duties included: set up and maintenance of store routers, computers, and servers; updating and upgrading equipment and hardware; installing and patching of software; performing technical support for clients; setting up and maintaining security of the store wired and wireless networks; running networking cable; setting up new networks as needed to additional rooms and shops; securing computers; organizing, as needed, LAN tournaments; writing computer and networking policies; being on-call for network outages and equipment failures. Provided customer service in accordance with company policies. Used proprietary software system to access and interact with customer database. Performed troubleshooting of client and server software. Used QuickBooks Point-Of-Sale.

Handled large amounts of cash; used a standard cash register; handled general shop maintenance and cleaning; answered product information questions; retail sales; kept track of inventory; marketing; arranged displays; restocked retail items; maintained knowledge about fantasy artwork and sculpture; memorized the scents of over 100 oils; ran payroll and distributed pay to employees weekly; interviewed potential new employees; made hiring decisions; created and maintained the store website; ran the shop for up to six weeks at a time without upper-level management assistance.

Provided customer service in a call center environment, receiving incoming calls from customers residing in the United States, Canada, and various international locations regarding merchandise and customer accounts; helped customers to navigate and use website; answered product information questions and product-troubleshooting questions; placed orders; resolved customer complaints; escalated major issues to in-house resolutions personnel, referred callers to manufacturers when unable to resolve issues with merchandise in-house; issued credit refunds to customers in accordance with company policies and procedures; contacted shippers to check on tracking status of customer orders and to issue call tags to retrieve damaged or defective merchandise; issued remakes and reprints of missing and/or damaged photos for customers; sent and received copyright indemnification faxes; learned several company proprietary software systems to access and interact with customer database; answered customer service related emails using proprietary email program.

Network Security Technology

Internet Development Technology

Diploma, High School/Secondary Certificate Programs