Strategically advanced and managed Hire Heroes USA’s corporate partnership programs, focusing on business development, account management, and service delivery across corporate giving and earned revenue streams. Spearheaded the internal restructuring focusing on streamlining operations and enhancing partnership experiences. Key achievements include:• Revenue Growth and Sustainability: Led initiatives resulting in an average 42% annual revenue growth, culminating in over $3.3M in 2023. This success was driven by strategic planning, effective partnership management, and targeted business development.• Strategic Project Management: Managed and executed department-wide structural changes, aligning strategic objectives with outcomes. Developed a comprehensive roadmap, secured team buy-in, and ensured long-term sustainability.• Operational Efficiency: Enhanced CRM processes by analyzing departmental needs, developing a prioritization system for leads, and automating key deliverables, significantly improving operational efficiency.• Cross-Departmental Collaboration: Fostered collaboration within Corporate Partnerships and across other departments, aligning workflows with organizational goals. This was supported by integrating a Salesforce scorecard, increasing engagement and partnership opportunities.• Mentorship and Team Development: Guided and mentored program managers, driving them to exceed goals and providing professional development opportunities, resulting in a high-performing and engaged team.• Complex Project Coordination: Led projects like the Pathway Mentorship Program and Direct Placement Program from inception to completion, ensuring progress tracking and cross-departmental alignment.• Event Planning and Stakeholder Engagement: Collaborated with external teams to execute the annual Empowerment Gala, securing continued sponsorships and long-term organizational support.

Led efforts to bridge the gap between employers and job-seeking veterans and military spouses by delivering recruitment products and services that enabled corporate partners to recruit diverse candidates. Cultivated potential employment partners while growing existing relationships to enhance revenue generation. Balanced business development and service delivery, ensuring revenue growth and client satisfaction. Managed two teams with two managers and 10 employees, providing leadership that led to consistent goal achievement over five years. Key achievements include:• Revenue Growth: Built and diversified earned revenue streams, leading to an average 43% annual growth over four years.• Business Development: Directed Hire Heroes USA’s Employment Partnerships business strategy, balancing new sales with partnership renewals.• Cross-Departmental Collaboration: Streamlined processes, enhancing operational efficiencies and increasing lead generation by 75%.• Employer Training: Led the team in delivering Veteran Recruitment & Retention training to Fortune 500 companies, facilitating over 30 sessions.• Sourcing Strategy Overhaul: Provided strategic direction for overhauling talent sourcing, resulting in a 479% increase in interview connections and a 105% increase in hire rates.• Pandemic Response: Adapted strategies during the pandemic, resulting in a 14% revenue increase despite challenges.• Virtual Career Fair Platform Migration: Implemented a new platform, achieving 83% revenue growth in six months.• Legal and Risk Management: Developed a legally sound Service Agreement to limit organizational liability.• Business Continuity Planning: Contributed to the organization’s resilience by identifying and mitigating potential risks.

Led and develop client awareness of employment opportunities in support of programs and services of Hire Heroes USA. Manage and Led initiatives to enhance client awareness of employment opportunities, supporting Hire Heroes USA’s programs and services. Managed and tracked the success of the Employer Relations/Sourcing teams, driving improvements in operational efficiency and effectiveness. Maintained and strengthened relationships with program partners, ensuring seamless coordination with all employment partners and accurate tracking of program outcomes.• Team Leadership and Development: Supervised a team of 6 FTEs, providing guidance in employment partner management, process development, and job matching. Successfully developed team capabilities to enhance overall performance.• Program Management and Growth: Managed the Onward to Opportunity program, contributing to significant growth in the relationship with the program, which led to the inclusion of the Veteran Career Transition Program and securing Hire Heroes USA’s third-largest grant.• Data-Driven Oversight and Reporting: Oversaw the Onward to Opportunity program with 673 participants, collaborating closely with the Operations team to develop comprehensive reports that improved oversight and program outcomes.• Platform Migration and Revenue Growth: Implemented the migration to a new job board platform, resulting in a 65% revenue growth in the first year.

Assessed Veteran transition needs through intakes/assessments over the phone and in-person during workshops. Assisted Veterans and/or military spouses with developing a job search strategy while developing/revising their resume in accordance with program standards. Identified job search shortfalls and assisted accordingly. • Conducted 10 Hire Heroes USA/USO workshop events over a 12 month period for wounded, injured and ill military service members and spouses; delivered detailed instruction on resume writing, interviewing, and networking • Hand selected to represent Hire Heroes USA at the inaugural workshop event with a new corporate partner Deloitte; provided essential feedback on improving workshop presentation tailored to professional audiences • Received, revised and returned 188 professional quality resumes during a 12 month period that translated military experience into transferable and relevant job skills for a weekly average of 3.61 resumes • Utilized Salesforce to managed the accounts of over 125 veterans to include 64 veterans’ actively seeking employment and 61 active duty service members transitioning out of the military in the near future• Provided transition assistance services to military service members, spouses, and veterans resulting in 93 confirmed hires during a 12 month period• Built relationships with Recruiters, Human Resources Managers, and Hiring Managers to better understand the type of personnel needed to fill job vacancy; analyzed job Knowledge, Skills and Abilities (KSAs) with Veteran’s skills then recommended application to certain positions

Spearhead all HR activities for the 13th Expeditionary Sustainment Command including a Strength Management Section, Plans and Operations section and an Essential Personnel Services section encompassing 3,600 personnel.• Supervise the health and welfare, instruction and operational readiness of a staff of 16 personnel; identify developmental and training needs, counsel, mentor and evaluate personnel and manage performance reports, recognition and sponsorship.• Establish and enforce all HR policies and procedures throughout the organization.• Resolve employee complaints; refer grievances and more serious, unsettled accusations to supervisors and direct disciplinary measures including warnings, reprimands and recommendation of other actions.• Update all personnel statuses including retirements processing, awards and decorations, special actions, performance evaluations and Congressional inquiries; act as the Essential Personnel Services Officer in Charge.Selected Accomplishments/Primary Projects:• Implemented a new awards processing procedure; improved processing time by over 50%.• Integral member of a team responsible for developing and implementing new Standard Operating Procedures and Policies; successfully streamlined the processing of all actions.• Worked in tandem with the Strength Management Leader to identify all projected shortfalls; resulted in a successful requisition of essential staff in preparation for deployment and increased personnel readiness by 30%.• Successfully planned, coordinated and executed the organization’s Valentine’s Day Ball for 200+ personnel and their spouses returning from deployment; dramatically improved morale across the organization.

• Deployed to North Atlantic Treaty Organization (NATO) Training in Afghanistan to serve as the Workforce Management Officer within the General Officer Headquarters; identified emerging and existing personnel requirements across six commands with over 100 personnel each.• Identified capability gaps then either moved personnel to efficiently accomplish objectives and/or requisitioned for additional personnel from all branches of the military and Coalition forces to fill the gaps.Selected Accomplishments/Primary Projects:• Reduced staffing requirements by 20% with minimal impact on the mission.• Managed 600+ personnel work assignments to ensure that six separate organizations of over 100 personnel each had the right people performing the right job at the right time.• Rapidly developed a strong understanding of Afghan systems in order to quickly achieve decisive results.

• Integrated 1,500 previously enlisted personnel into the Army annually; planned and executed 24-7 weekly missions that included safety, housing, feeding and care for personnel during administrative/medical processing.• Administered and facilitated all HR-related activities for up to 458 personnel.• Managed the serviceability, accountability and maintenance of $6M+ in property and equipment.Selected Accomplishments/Primary Projects:• Built the organization’s Family Readiness Group from the ground up; successfully implemented Standard Operating Procedures and monthly support meetings.• Streamlined discharge processes and standards; resulted in 500+ new personnel being discharged on an average of eight days (versus the Army’s goal of 14 days).• Selected to take on the complex responsibility of performing as the Human Resource Manager and Senior Manager simultaneously; recognized for stepping up to the plate and performing both duties exceptionally well.• Launched a new organization within one month; sourced, recruited and managed 300 personnel, procured building supplies and office equipment and established operating standards and procedures.• Implemented rigorous Standard Operating Procedures within the company supply room that resulted in zero loss of equipment valued at over $4.5M.

• Counseled, trained and evaluated assigned personnel within the section; planned work to be accomplished by subordinates, established and adjusted short-term priorities and prepared schedules for completion of work. • Evaluated work performance and advised and counseled employees on both work and administrative matters. • Researched and referenced applicable organization guidelines, policies and operating procedures to ensure compliance; prepared guidance and Standard Operating Procedures.• Oversaw the promotion and career progression of over 2,500 enlisted personnel and civilians; evaluated performance, provided assignment recommendations and maintained accurate records and databases. Selected Accomplishments/Primary Projects:• Established Standard Operating Procedures for a 360-person organization with four separate sections; continuously adapted and improved all processes to provide increased support to personnel. • Processed 130+ evaluations and personnel actions; achieved an exceptional 98% on-time rate with zero errors. • Initiated and implemented several public affairs programs including the Partners in Education Program, Organization Farewell Program and the Public Affairs Program.

• Served as both the Executive Officer and Fitness Training Department Leader responsible for the oversight, training and administrative support of 50 staff assigned to the Rehabilitation and Fitness Training Department.• Provided a positive healthy environment for personnel to rehabilitate, recover and improve their physical conditioning in order to return to training or report to their next duty station.Selected Accomplishments/Primary Projects:• Achieved an 80% success rate for personnel returning to training (compared to 50-60% for other similar units).• Assumed one of the most visible and difficult brigade level support missions on the entire base; recognized by executive staff on numerous occasions.