• Lead requirements gathering sessions with business units and stakeholders.• Documented end user requirements for data capture, functionality, data quality, and reporting.• Provided technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.• Acted as liaison between business units and IT.• Provided process improvements and innovative solutions to meet business needs.• Documented issues and worked with all parties to resolve.• Worked closely with Project Managers to set realistic project expectations and evaluated impact of possible changes / delays. Planned accordingly to meet all possible deadlines.

* Strategic operation, leadership, management, * Marketing and networking * Social Media and Website* Negotiating contracts* Sales and inventory management* Staffing, training, and developmentAbout:SugarSnap! is Cincinnati’s sweetest food truck ~ Specializing in Gourmet Desserts and locally roasted artisan coffee from La Terza. Our Gourmet Desserts include: Cupcakes, Quarter Pound Cookies, Salted Caramel Brownies, Frozen Cheesecake covered in Chocolate, Ice Cream Floats, and more scrumptious treats. All treats are baked fresh with the finest ingredients including pure Madagascar vanilla, Gourmet Chocolate, real fruit, and sweet cream butter in our mobile bakeshop.Website: www.sugarsnaptruck.com IG: @SugarSnapTruck FB: www.facebook.com/sugarsnaptruck

* Leadership of a growing market in the Cincinnati Area* Maintaining a collaborative environment amongst many small businesses* Strategic operation* Documenting process and procedures* Marketing and networking * Social Media and Website* Negotiating contracts* Consulting to businesses* Planning and executing eventsMission Statement:To campaign for safe, affordable and legal access to street food in metro Cincinnati area by fostering positive relations between street vendors and the residents and business of the communities they serve. Our mission is to create a market in which food trucks, trailers, vendors and patrons alike can work together for the betterment of the industry.Website: www.cincinnatifoodtruckassociation.orgTwitter: @CincyFTAFB: www.facebook.com/cincyfoodtruckassociation

* Proficient with QA and manages tasks for full project lifecycle including development, roll-out, pilot, and production using TFS and HP ALM* Communicate, problem solve, and interact with developers, business analysts, product owner, and scrum master to validate the delivered software, providing the business value desired by our customers* Design manual test scripts using excel and HP ALM* Execute test scenarios and coordinate with business units responsible for testing, validating, evaluating new applications and functions, and determine issues in services and software* Test and document functionality and defects using agile testing methodologies including manual testing of delivered software

* Leads a team of Quality Assurance Analysts on upgrade project for large client* Proficient with QA and management tasks for full project lifecycle including development, roll-out, pilot, and production using Jira and Confluence (previously used hp ALM and StarTeam)* Mentor and train interns and new employees on processes and tools* Communicate, problem solve, and interact with developers, business analysts, and customers to validate that delivered software is providing the business value desired by our customers* Design manual and automated test scripts using excel, zephyr, and auto vera (internal automated program)* Execute test scenarios and coordinate with business units responsible for testing, validating, evaluating new applications and functions, and determine issues in services and software* Test and document functionality and defects using agile testing methodologies including manual and automated testing of delivered software

Total leadership and strategic operation of whole store, overall management, supervision, policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership.

Managed the front end: supervised and scheduled personnel, accounting duties, customer service, problem solved, and multitasked