Elizabeth Upton Email and Phone Number

In addition to prior responsibilities:- Mentoring new starters and assisting with onboarding.- Liaising with management to improve systems and processes.- Editing the work of colleagues ready for publication where required.

- Conducted high quality qualitative research via one-to-one and group interviews. - Liaised with clients and firms to marry schedules for the facilitation of the research with which I was tasked.- Collated and condensed research into quantifiable assessment criteria with which to comparatively analyze firms and individuals, providing justifications at every step. - Took initiative when involved in an investigative research project that resulted in the creation of a new ranking table. - Identified market trends to conceptualize and write relevant articles.

Academic Assistant- Instructed and guided pupils to enable their learning.- Provided regular feedback on pupil progress and behaviour.- Worked collaboratively with teachers, pastoral support staff and parents to coordinate comprehensive care for students.- Simplified complex ideas to make them more accessible and palatable for the relevant age group/ability. Girls’ Sporting and Games Staff- Aided the transition from single to multi-sex school by ensuring the smooth addition of girls on a practical, day-to-day level. - Organised and led varied and tailored training sessions with long-term progression and all skill levels in mind. - Managed competing demands simultaneously to ensure matches ran smoothly (i.e. umpiring, coaching, engaging with observers and interacting with other teams). - Quickly established productive working relationships with staff from other schools to represent the school well on match trips. - Liased with parents to keep them informed of upcoming fixtures.Boarding House Parent- Built rapport with the children by successfully transitioning from an academic to a pastoral role.- Kept up-to-date records of positive developments, behavioural issues and medical needs and identified resulting action points. - Dealt with behavioural incidents by challenging actions and/or implementing redirection where appropriate with both sensitivity and confidence.- Helped to instil values of kindness, honesty, respect and integrity in each and every child.

Events Coordinator- Ensured all necessary administrative tasks (i.e. room bookings, speaker forms, expense reports etc) were completed in a timely manner. - Worked collaboratively as a committee to conceptualise and execute relevant and engaging talks, social events and community projects. - Built flexibility and contingencies into events so that they could always take place in some form despite fluctuating COVID-19 restrictions. - Gathered feedback from previous events to improve the future offerings of the society. International Secretary - Designed and hosted separate events specifically for international students to meet their needs more wholly (i.e. friendship cafes where students were abroad for the first time, buddy systems etc). - Ensured that the mainstream events held by the society met the needs of international students (i.e. language etc). - Worked with external bodies such as ‘Friendship International’ to enhance the offering of the group. Welfare Officer - Built rapport with members to ensure that they felt able to raise any issues that they may be experiencing.- Ensured that the activities of the society enhanced the welfare of the attendees, and were accessible for all.- Ensured compliance with guidelines provided by the student council and influenced change where necessary.

- Adapted to new workplaces and roles (i.e. hostess, waitress, bar, porter) each shift.- Quickly built productive working relationships with colleagues. - Delivered a high standard of customer service for guests by anticipating needs and fulfilling specific requests. - Promptly answered calls from clients, addressing queries and taking bookings as required. - Remained calm and effective in high-stress and fast-paced environments.

- Created a warm and welcoming atmosphere by greeting guests in a timely and engaging manner. - Initiated service consultations by asking open-ended questions and actively listening to customers’ responses to uncover their product requirements and needs.- Retained a high-quality, up-to-date knowledge of product and company to ensure good quality of service and an accurate representation of the brand.- Operated the till point for sales, returns and exchanges.- Set and achieved personal sales and growth targets whilst supporting the goals of the team.- Promptly answered calls and addressed customer queries and concerns. - Ensured the store remained stocked, organised and presentable at all times.

- Assigned, delegated and prioritised tasks to make the most of the time and talent available.- Utilised time management to remain on task and schedule. - Cultivated a positive and productive work environment by giving staff clear direction and instruction. - Exercised initiative to resolve unexpected issues as and when they arose, and took responsibility for the smooth running of the event. - Managed work demands with GCSEs and A-levels. - Remained calm and organised in an extremely fast-paced environment.- Set up and broke down events.

- Prepared event spaces to ensure they matched the vision of the client. - Took orders from guests using various technologies. - Delivered food and beverages to tables in a timely manner with silver service at larger events.- Regularly checked-in with guests to ensure customer satisfaction.- Maintained a clear line of communication with organisers, hosts and kitchen staff and assisted each of them wherever possible.

- Greeted customers upon arrival and answered any questions or concerns. - Created till promotions and resulting targets to help meet the wider store sales targets. - Processed transactions on tills (i.e. purchases, returns and exchanges). - Regularly trusted to open and close the store and balance the tills. - Successfully handled customer complaints by resolving issues using initiative, escalating matters to a manager only when necessary. - Assisted sales floor staff with shop floor duties in less busy periods.