Elizabeth Stephens Email & Phone Number

Scotts Valley, California, United States

Timekeeping duties, paycheck processing collect and organize time sheets and enter information related to employees and pay periods onto Data Tech payroll program, clerical duties.

Salinas, California Area

Coordinate and manage legal/subpoenas and card member’s requests for documents submitted through in-house, database or rushes in a timely manner. Support and ensure research, filing, archival, retention) records are accurate, current and well organized meeting legal and corporate requirements.Process incoming CD uploading electronic confidential information through file transfer protocol (FTP) onto to online storage database. Ensure that all information is secure though all phases including receiving, tracking receipt and completion.• Initiated and supported uploading 3,000 CD Credit Card Proof of enrollment images to Filenet/Panagon system, which improved efficiency of document retrieval process and contributed to financial savings $64k. • Managed project that reduced holdover of 2,000 Metris Credit Card account requests for recovery agencies. • Streamlined destruction date schedule by organizing and revising record retention series form and table of contents. Created new descriptions and record codes for Card & Retail services sites.• Reduced department holdover for Best Buy application requests from an average of 18 days to 6 days. • Completed special project of auditing and cataloging (microfilm, fiche, CD) card member’s credit card information inventory. Shipped archives totaling 300 boxes to outside storage vendor which eliminated security risk of in-house sensitive information. • Administer and support department in absence of management ensuring smooth operations and timely resolution of issues.• Oversee and support department by working and collaborating with cross-functional representatives from fraud, recovery and customer care in ensuring escalations are handled satisfactorily within 24 hours.

Salinas, California Area

Managed Scanning/Images and archiving information/records. Created and organized files, indexed documents, archived records onsite and in offsite storage. Performed retrieval of GM accounts Credit Card Proof of enrollment through Filenet/Panagon for internal and external customers. Researched and retrieved payments/access check requests, credit card proof of enrollment and billing statements.• Absorbed two functions (payments & access checks) when peers were transferred to Las Vegas location, effectively managing the responsibilities of two roles. • Assisted Card Issuance Vault during peak volume periods.• Accurately inventoried all credit cards in vault.• Processed daily reports of total destruction, transaction and work in progress.• Reconciled and balanced all credit cards on daily basis ensuring accuracy.• Destroyed obsolete credit card stock.• Requisitioned credit cards for production.• Received shipments of credit card stock verifying accuracy of quantities on manifest.• Revised production report to separate downloaded account information, which increased efficiency and turnaround time.• Performed microfiche retrieval of duplicate billing statements and duplicate request of credit card proof of enrollment.• Researched and retrieved balance transfer check/access check and payments. • Managed operations for in-house copy center: troubleshot routine equipment problems, performed copying, collating, sorting and organizing of all copies.

Education record

Microsoft office training, excel, word, access, outlook and powerpoint

Education record