Day-to-day support and leadership to a team of 30+ social workers spread throughout tri-state area. Communication with operations leadership. Monitor social work-related performance metrics. Collaboration with cross-functional teams to strategically develop and execute process changes and initiatives. Assisted with recruitment, interviewing and oversaw new-hire training.• Delivered personalized and group-based mentoring to foster proactive leadership, creating positive impact on patient… Show more Day-to-day support and leadership to a team of 30+ social workers spread throughout tri-state area. Communication with operations leadership. Monitor social work-related performance metrics. Collaboration with cross-functional teams to strategically develop and execute process changes and initiatives. Assisted with recruitment, interviewing and oversaw new-hire training.• Delivered personalized and group-based mentoring to foster proactive leadership, creating positive impact on patient care based on self-reported level of engagement and team feedback. • Played pivotal role in collaborating with national social work manager to structure and compile information, developing comprehensive reference guide for dialysis social workers supporting patients in Skilled Nursing Facilities.• Consistently communicated progress updates on 2 performance metrics related to utilization of holistic screening tool, resulting in significant completion improvements of 42% and 38%.• Collaborated as thought partner by paying meticulous attention to social work metrics and actively participating in brainstorming sessions for DaVita EHR reporting.• Planned and facilitated divisional social work meetings, fostering skill development and team cohesion. • Conducted training sessions for diverse multidisciplinary teams, both in person and virtually, expanding knowledge base of social work role and effectively engaging with patients. • Acknowledged for delivering succinct and focused written communication by implementing standardized format for monthly report to operations leadership. Show less

Conducted psychosocial assessments and developed individualized plans of care. Provided education, assistance, and counsel to patients and families. Administered screening tools and met documentation requirements. Communicated effectively with interdisciplinary team and worked collaboratively with other DaVita social workers.• Recognized for achieving highest Integrated kidney care engagement within division through consistent and ongoing communication. • Produced timely and… Show more Conducted psychosocial assessments and developed individualized plans of care. Provided education, assistance, and counsel to patients and families. Administered screening tools and met documentation requirements. Communicated effectively with interdisciplinary team and worked collaboratively with other DaVita social workers.• Recognized for achieving highest Integrated kidney care engagement within division through consistent and ongoing communication. • Produced timely and high-quality documentation, meeting state, federal and company requirements.• Engaged patients in supportive counseling, enhancing adaptation to chronic disease management.• Empowered patients with clear and accessible education, enabling them to make informed healthcare decisions.• Assessed for and assisted patients in navigating available resources, ensuring psychosocial needs were met. • Improved patient satisfaction of care by collaborating on actionable strategies.• Provided service excellence by implementing policies and procedures, contributing to deficiency-free surveys. Show less

Provided resources and support for regional social workers. Communicated social work metrics and initiatives to regional operators. Organized and facilitated regional social work meetings. Precepted new social workers.• Organized and facilitated regional social work meetings enhancing job-specific skills and uniting teams. • Attended Administrator meetings, reporting social work performance and discussing optimal strategies for collaborating with their social worker.

Collaborated on development of new office policies and procedures. Implemented scheduling process and created new documents. Interacted one-on-one with patients including addressing patient’s complaints and needs. Maintained patient records and account. Performed record transfers and insurance verifications.