-Bring extensive product understanding, strategic mindset and collaborative efforts to bear in helping drive development, adoption, advancement of product and client experience. -Leverage comprehensive experience with clients to prioritize feature enhancements-Collaborate with leaders and product owners across expense management applications-Contribute to grooming sessions with product teams to guide development before coding starts-Work with UX team to redesign by providing insight into actual product usage before development-Engage in client roadmap meetings-Ensure client understanding and expectations

▪ Help clients maximize the value of Entertainment Partner’s existing product suite offering, solving complex production workflows and questions▪ Pre-sale/Sale demonstrations of Entertainment Partners digital products optimizing client goals based on available system design and features▪ Create tickets for technology based on direct client feedback including documenting enhancements and/or major issues for tech leadership review▪ Provide assistance the support team is unable to provide to clients new to the technology▪ Through special projects and advanced research help improve and facilitate better engagement /alignment between client needs and technology groups such as Product Managers, Product Owners and other Technology teams▪ Review requirements gathered for custom client proposals▪ Provide in-house guidance for difficult in-system scenarios for Client Experience, Account Management and Technology leveraging a thorough understanding of the complex software systems to best align solutions to meet client goals and desired outcomes▪ Provide latest technology release demonstrations to Client Experience and Account Management▪ Documenting and socializing easy solutions for frequently escalated issues for internal consumption across teams, reducing the incidence of training issues for frontline and clients▪ Support and assist newly acquired internal partners with demos and Q&As of existing products▪ Support and assist newly acquired internal partners with documentation and Q&As of how the Solution Consultant team works together with Sales, Marketing, Support and Tech to create solutions for the client that do not require tech customization

▪ As a part of the engineering team for SmartAccounting, actively participating in daily QA tasks. ▪ Testing, defect reporting, tracking, and interacting with the scrum team to analyze and test production issues, Service Pack Releases and Major Releases ▪ Participating in defect triage, User Story, and bug reviews, updating the QA Manager with testing status ▪ Attend daily scrum meetings to discuss the accomplishments, targets and issues on a day-to-day basis. ▪ Analyzing and troubleshooting production issues and recommending steps for resolution with aggressive turnaround times. Interacting and coordinating with various departments and teams across the organization. ▪ Extensively using SQL for backend and data analysis during production ticket analysis and build release testing. ▪ Experience in multiple iterations of testing with aggressive build schedules and sprint releases

▪ Black box testing of projects in the following modalities: Regression, Sanity, Business process, Integration, Release, Defect/Data fixes. Test desktop applications as well as web based apps.▪ Coordinate with 9+ Development teams as well as System Account Managers, Technical Account Managers, Project Management, IT, Outside Vendors and QA across the United States and India ▪ Certify releases pre-production with post-implementation validation▪ Strategize and plan UAT test cases as well as document test outlines using Jira/Zephyr▪ Attend scrums with multiple development teams.▪ Attend grooming and sprint planning sessions where coming release stories are fine-tuned –having an active voice in suggestions and changes▪ Coordinate and work across departments to communicate and demo new features and functionality▪ Release Process knowledge including: Release planning, Timelines and teams involved, Handling and coordinating release candidates and tests, Change management and Release process▪ Created Product Point Person Team Entrenchment arrangement between Software and System Support teams▪ In the process of spearheading Mentors for Managers pilot program using VPs from marketing and Service and Support to mentor managers in the same departments. Will go company wide in 2018.

Privately-held, digital marketing and technology agency, focused on personalization and conversion. • Black box testing of projects for clients that needed usability as well as functionality testing. Tested in Firefox, IE, Chrome and Safari in all their latest and recent-past iterations as well as mobile and tablet• Coordinated with Client’s Development teams and Project Management across the United States, India and Philippines• Certified releases pre-production with post-implementation validation• Strategized and planned UAT test cases as well as documented test outlines using Business Requirements Documents (BRDs), and flow chart diagraming tools• Used various Firebug tools for error detection and spec verification

Privately-held digital media and social networking company featuring web properties targeting young Hispanic audience. User Acceptance Tester (Black box)• Black box tested 4 interlinked websites in 3 languages – Spanish, Portuguese and English • Coordinated with Development teams and Project Management in El Segundo/Miami/San Francisco (U.S.) /Buenos Aires, Argentina, as well as QA team in Buenos Aires, Argentina• Tested in multiple test environments including 4 UAT servers and 1 staging server• Certified releases pre-production with post-implementation validation• Strategized and planned UAT test cases as well as documented test outlines• Used BRDs and flow charts to write test scripts.• Used Mantis for bug management, various Firebug tools for error detection and spec verification, Knowledge Tree for document/Spec management• Assisted in the selection and mentoring of four UAT associates including the UAT supervisor.• Assisted and mentored new employees by educating them in the processes, work flow, tools, techniques and known bugs. This also included working with middle management such as project and product managers.

Owned by EA, studio producing web-based games.Game Beta Tester (Black box)• Tested 10-30 games/week• Submitted bug reports to Pogo via email• Found a variety of bugs across multiple game properties

Privately-held telecom resale company• Worked with outside phone companies and Sales Dept. to coordinate provisioning, billing, documentation and final confirmation of T-1s all over Southern California.• Researched and recommended provisioning software to aide in documentation of existing and future T-1s – T-3s• Worked with Reps. From Star Telecom, MCI, PacBell, Sprint, Qualcomm

Privately-held telecom resale company• Responsible for CS for over 60 Representatives world-wide• Worked with team of 6 CS reps, 6 Developers, Worldwide users and Representatives to keep dial-in long distance phone service up and running, and billed properly• Adjusted billing for Reps worldwide for hung calls and other erroneous billing• Performed transactions reconciliation for Reps: ran batch program adding or deleting credit, corrected for computer errors and made “executive” decisions regarding extending further credit.

First/Second Grade Combination Class Teacher• Managed the education of 20 students – ½ ELL, all very disadvantaged• Kept to State-mandated curriculum, but added enrichment activities to give subjects real meaning• Balanced needs of administrators with needs of parents and students

• Proofread research papers to be sent for publication to medical journals• Suggested grammatical and syntax changes to promote clearer presentation of ideas