Elizabeth S. Email & Phone Number

Houston, Texas, United States

- Manages up to $900,000.00 in transactions through cash, checks, money orders, and other monetary instruments while providing excellent customer service for more than 90 members a day- Utilized banking knowledge to recognize customer needs and suggested appropriate banking services- Worked as an enthusiastic and cooperative team member while recognized for my efficiency and versatility- Assisted customers with account maintenance questions and procedures, improving efficiency when referrals to other staff were unnecessary

Houston, Texas, United States

- Assisted more than 100 customers daily with their titlework needs while also performing front desk duties, managing customer outreach, data entry, and updating the Excel database designated for authorization forms

Houston, Texas, United States

- Utilized excel to perform data entry, manipulation, and analysis on the performance data of 190 call center representatives- created the template and practices needed to extract the call center's performance data- arranged meetings between call center managers and representatives to discuss performance and address areas of improvement- created a guide that details how to perform the procedures of day-to-day tasks intended for future hires in this position

Houston, Texas, United States

- Led my team of 3 to investigate user issues with the HCTRA.org website by utilizing user data provided by the IT department to present meaningful solutions with the goal of increasing user friendliness and accessability- Created cost-of-goods budgets for the customer service department's annual banquet with up to 12% of projected savings- Learned and utilized quality assurance standards to monitor and ensure the quality of call center calls- Participated and suggested improvements on the customer service representative's 4 weel training session

Huntsville, Texas, United States

- Utilized Excel to enter, manipulate, and present student grades to my supervisor/colleagues - Taught 3 college courses courses with up to 30 students on various scientific disciplines with an emphasis on critical thinking through a series of lectures, hands-on activities, and in class projects

Houston, Texas, United States

- Managed up to $3,000.00 in daily cash, credit, and debit transactions- Assisted up to 60 customers a day while providing quick and friendly service- Responsible for accurately balancing cash drawer at the beginning and end of shift- Trained 3 new hires - In charge of customer transactions, stocking and assisting other departments as needed

Bachelor Of Data Analysis

Bachelor Of Science - Bs, Data Science

Bachelor Of Psychology, 4.0/ Junior

Activities and Societies: Honor's College, Alpha Lambda Delta

Associate Of Arts And Sciences - Aas, 4Th Year/Senior

Activities and Societies: Sociology Club: Head of Projects, member of the National Society of Collegiate Scholars,

High School Diploma, Regular/General High School/Secondary Diploma Program, Senior

Activities and Societies: Student Government Treasurer, Student Government Secretary, Debate Club member/leader, National Honor Society.

Bs Data Analytics