Lisa Shek Email & Phone Number

San Francisco, Ca, Us

New York, Ny, Us

Vancouver, British Columbia, Ca

- Transformed employee engagement, achieving a 3x increase in NPS score and reducing attrition from 20% to 0%.- Improved company profitability, turning around margins from 0% to 20% EBITDA within one year.- Led comprehensive restructuring, including re-leveling the organization, revamping the org chart, and rolling out OKRs and job-family matrices across all departments.- Enhanced leadership development, rolling out manager trainings, lunch & learns, and creating a standardized promotion and performance management process.- Drove operational efficiency, cutting system and software costs in half through audits and leading a successful integration post-acquisition.

Vancouver, British Columbia, Ca

Las Vegas, Nv, Us

- Scaled the revenue organization 6x in preparation for IPO on NYSE - Led Customer Success and Account Management

Los Angeles, California, Us

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Tel Aviv, Il

- Led Customer Success - Grew portfolio of strategic accounts 5X in 2 yearsClients include: Linkedin, Draftkings, Sam's Club, NIKE, Supercell, Twitter, Symantec etc.

Tel Aviv, Il

• Manage Enterprise accounts, such as LinkedIn, Walmart and Target, totaling over 2 million in ARR• Created standardized processes and timelines for all customer onboarding and strategic maintenance • Developed tailored strategies for CMOs and Directors through QBRs and relationship management to ensure clients are leveraging key features and finding value in using Apsalar’s SaaS analytics solution• Led on-site and webinar trainings for new product features and industry standards • Maintained attrition rate at record low (<1%), hit over 100% of quota for 4 quarters• Created company-wide benchmarks to identify at-risk accounts• Trained and coached team of Account Managers to handle escalations and develop strategies across their client base• Owned binding contracts for the entire client-base (SOWs, Change Orders, MSAs) and owned Salesforce for efficient reporting and company-wide goal management • Defined and prioritized product needs based on surveys, feedback and competitive field analysis

San Francisco, California, Us

• Led quarterly business reviews and product consultations to C-level executives of strategic accounts, such as GNC, Marriot, AIG, Fairmont, Chicos etc. • Ran week long tactical and strategic trainings to ensure clients are maximizing their ROI and are knowledgeable of capabilities and new features • Proactively drove industry recommendations, utilizing insights gained from analytics, A/B tests, market research, industry trends, usability testing, and internal case studies• Redefined, re-vamped and standardized both internal and client-facing processes and documentation to ensure efficiency and scalability • Created new-hire on-boarding curriculum; interviewed, staffed and trained 10+ new team members

San Francisco, California, Us

• Managed a team of QA engineers, designers and developers to drive projects from conception to completion using both scrum and waterfall methodology • Worked cross-functionally with Sales, Engineering, Customer Success and Business Analytics to integrate Moovweb’s software, set and monitor key performance indicators to ensure client success• Gathered business requirements, built roadmaps and user stories, managed priorities and timelines

Brisbane, California, Us

Core: Credential Of Readiness

Bachelor Of Science (B.S.) Bachelor Of Arts (B.A.), Major: Cognitive Science With Specialization In Computer Science Minor: Russian Language Studies

Education record