- Manage all employee experience programs- Plan all company wide offsites- Oversee employee onboarding, including I-9 verification and background checks- Champion for HR tools: ADP and Fidelity- Responsible for maintaining, updating, and improving company documentation in Notion- Supporting performance review cycles and engagement survey process- Light accounting and finance supportTools: Slack, G-Suite, Lattice, ADP, BambooHR, Asana, Expensify, DocuSign, Checkr, Notion, Okta, Brex, Fidelity

Employee Experience:- Planned company wide + individual team events- Planned of all company offsites- Responsible for company swag program, worked with marketing team and executives for design and approvals- Handled all company-wide employee experience programs- Created and implemented first internship program with 6 full time interns- Built out DEI programming- Coordinated full IT vendor transitionOffice Management:- Designed and implemented office branding - Coordinated two full office moves, worked with vendors and building requirements to ensure a smooth transition- Managed all office operationsPeople Operations + HR:- Handled all onboarding logistics, including I-9 verification and background checks- Established a smooth offboarding process and experience- Partnered with finance, IT and recruiting to ensure a seamless new hire experience- Implemented laptop leasing program, running laptop management program- Worked with Security, IT, Finance and relevant managers to ensure a smooth offboarding transitionTools: Slack, G-Suite, Microsoft Office, Asana, Gusto, Ramp, Expensify, DocuSign, Checkr, Culture Amp, Notion, Kandji

- Worked directly with the co-founders to facilitate all internal and business operations- Implemented processes for sales operations and streamlined recruitment - Developed employee engagement initiatives to ensure maximum job satisfaction- Planned all virtual events during covid to increase moral

- SDR rookie of the month for September 2020, hitting 160% of assigned sales quota- Researched and maintained up-to-date information on marketing and assigned leads- Used internal relationships to exceed customer expectations and provide support to the team- Tech stack: Salesforce, Slack, SalesLoft

- Effectively communicated and built relationships with past, current, and potential clients- Proactively reviewed new ways to improve and streamline the sales process- Organized all administrative updates and changes within hotel sales and catering system - Managed and executed 45 meetings and events per month

- Utilized CRM system to track and follow up with all sales and lead activity- Applied time management skills to ensure accurate and efficient follow up calls for leads- Introduced new upselling strategies to increase current and future revenues - Assisted a team of six managers to successfully execute 150+ notable events- Managed and paid vendors to create relationships and deliver each clients desired vision- Supported new hires and assisted in onboarding with all relevant materials

- Coordinated setup and breakdown of equipment for special events - Supported the Events Coordinator/Manager in executing the plans of each event- Gained knowledge of unique venues to better assist and exceed guest expectations- Worked with a variety of vendors to create unique events- Communicated with people from different companies to successfully complete each task

- Worked with Sales Manager & Sponsorship coordinator through 5 day long event- Helped with logistics for 5000+ attendees- Assisted sponsorship team to generate $1.5+ million in sales

- Assisted event manager in planning a fundraising dinner for 300+ people- Connected with sponsors- Developed knowledge of non-profit fundraising and the importance of these events- Compiled and organized documents for contact information, timelines and sponsorship details- Performed administrative duties as assigned by supervisors

- Actively participated in the day to day running of the Call Center- Learned to understand and recognize trends behind customers travelling needs- Maximized customer engagement through online communication

- Worked directly with the Director of Catering and Event Management- Edited event orders and group resumes- Conducted a study of competitive set analysis for social events/weddings- Gained a general understanding of the catering coordinator position- Studied five star event/hotel environment/standards- Shadowed sales site visits

- Communicate with every department of the hotel to ensure quality guest service- Foster good working relationships with fellow associates- Experienced in handling reservation, cancellation, and payment processes- Provide courteous and friendly services to guests

- Gained experience in three positions: bus attendant, barista, and in-room dining server- Thorough knowledge on sequence of food and beverage service- Obtained Food Handlers Card

- Responsible for supervising and overseeing 650+ residents- Planned 10+ programs per semester, both social and educational- Completed community walks and front desk shifts once a week

- Shadowed and observed practices for the Front Office and Housekeeping Department- Connected with associates in multiple different positions

- Planned and delivered in-water lessons to children ages 3-15- Ensured safe provision of all equipment and ensured correct usage- Welcomed all participants in a friendly and professional manner

- Gained lifeguard and CPR certification- Maintained constant surveillance of patrons- Provided emergency care and treated as needed