Director Of Operations (Technology), Resource Manager, Project Management Lead
CurrentLed a team of 3 project managers, two media & analytics specialists, and a production and motion graphics lead.Developed and implemented a new agency website scoping and build process, improving budget and scope management.Spearheaded process development, documentation, and automation across company software (Asana, Google Drive, Box, Slack, Zapier), automating 20+ administrative processes in 2023.Standardized project management software use across creative and project management teams, achieving 100% compliance.Created a resource management system to track creative team tasks, eliminating overbooking and optimizing team utilization.Act as a client-facing lead for web-related projects, handling requirements gathering, planning, and communicationsServe as internal “hub” for cross-agency communication and organization