Elizabeth Carroll, Mstc, Pmp Email and Phone Number

Hyperscale Data Centers and Al Infra

• Software Development Project Program Manager for Titan/MyDell project from Feb’2022• Successfully managing cross-functional programs through the Offer Lifecycle Management Process (OLP) via Agile methodology across product development functions• Align with platform teams and their schedule, highlight risks and status• MyDell portfolio software schedule management, work with the software team to prepare and manage a schedule to launch on NPI platforms and Sustaining• Support marketing and technical teams in analyzing new requests and customer-reported issues. • Work with the Product Owner on prioritizing tasks and aligning to schedule • Building strategic relationships with Engineering and Marketing• Implement process improvements for effective execution of product requirements and phase exit reviews • Create and maintain the cross-functional development schedule and plan• Utilize best-in-class tools to develop innovative solutions to highly complex problems within a given scope, schedule, budget, and quality constraints throughout the project's duration. • Allocating work among team members and providing guidance regularly• Ensuring all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis (ex., project status updates)Sustaining Business Operations:• Create and maintain engineering BOM, product hierarchical structure• Create/maintain build processes, coordinate product builds for release into production, and prioritize failures, working with different teams to resolve problems• Sets up configuration specifications for releases together with Marketing and Engineering• Supports factory strategies and plans for Worldwide Operations based on product plans and roadmapsUtilize metrics to improve production, the introduction of new process,es and product quality, throughout the life of the program• Ensure Operations achieves Ready to Ship Release and transactions into production/sustaining

• Manages the project lifecycle for projects of high and moderate complexity including project plans, resource requirements, change management processes, risk and issue management, key milestones, communication mechanisms, status reporting, and deliverables. Develops, directs, and evaluates assigned projects using accepted project management methodologies and approaches (e.g. waterfall, Agile, iterative, etc.).• Communicates and consults with clients, project team members, and other stakeholders. Works with key stakeholders to provide operational support, maintenance, and enhancement efforts for ITS services. Works with governance committees, customers, technical partners, senior management, and other stakeholders to identify, prioritize, and plans efforts.• Leads technology project teams that require the collaboration of multiple staff internally and externally. Accountable for setting expectations, task management and prioritization, performance management, and evaluations for staff assigned to projects.• Employs understanding of industry practices and campus policies and procedures to manage and resolve complex issues. Work independently and exercise good judgment. Recognize ambiguous assignments and take necessary steps to determine what needs to be done to respond effectively and in a timely manner.• Takes ownership and drives getting project technical, business, and/or strategic decisions made and documented. Demonstrates flexibility and creativity in addressing both internal and external challenges

• Drive innovation by identifying opportunities for improvement across campus and developing solutions using a modern toolset.• Interface with business officers to ensure services and solutions meet community standards• Partners with cross-departmental stakeholders governance groups to build relationships and consensus.• Facilitates the implementation of change management control processes, procedures, based on ITIL4 Change Management methodology service delivery • Engages third-party vendor and consultant groups to develop partnerships and create accountability throughout the project lifecycle

• Manages Data Center IT Infrastructure projects • Supports global technology corporation that provides hardware, software, and cloud-based services• Collaborates with 60 high-performance virtual developer teams in locations around the world• Controls Global purchase operations for over sixty GBS Teams and Projects globally• Manages Contracts with external and internal suppliers for Hardware, Software licenses, Services and Support • Key member of the 2019 modernization team resulting in successful upgrade of 4 IBM global client experience centers• Project Lead during 2017 and 2018 IBM ITSS Internal Security Audits to facilitate the audit and closeout audit findings• Develops long term relationships and partnerships with clients, suppliers and other Engineering teams• Main point of contact for corporate functions and navigating the financial approval process in an enterprise setting• Manages internal and external vendor relationships, EULAs, SOWs, POs, and invoices• Develops, implements, and refines software asset management policies, processes and procedures to contribute to software process improvements • Determine best strategy to review and extract key data points and metrics from sources such as software asset management tool, contracts, entitlements, to identify savings• Provides recommendations on how to license, reconcile, transfer and document licensing entitlements to drive demand management savings opportunities• Knowledgeable of software and Hardware asset life cycle Management Processes, Licensing and Compliance Practices• Manages and Administers IBM Cloud Bluemix on behalf of Client CBDS/ Softlayer AWS experienced• Enterprise IT Security experienced- Implements and Manages IBM BigFix Endpoint Management and Security Administration• Virtual Technology skilled VCenter/VMware administration • Familiar with IT infrastructure • Internal Client Project Planning, Management, Tracking

Customer serviceRelationship building in project teamsNegotiation Conflict management Meeting facilitationCustomer Satisfaction Microsoft Office toolsCustomer-focused ServiceTechnical Operations

Worked in the design, development, and maintenance software applications, hardware and information systems as well as provided support in database administration and network management. Installing, configuring, and troubleshooting system software and hardware and providing effective support to end-users and technical team members.