Elizabeth Stern, Mba Email & Phone Number

New York City Metropolitan Area

• Create training programs according to project and organizational requirementso Collaborate with project team to determine training methodo Participate in User Acceptance Testing to gain understanding of systemso Craft documentation and end user guides for distribution• Conduct end user training courses o Determine course content and objectiveso Prepare training materials and sessionso Create training schedules • Onboard new hires with office technology orientation• Determine overall effectiveness of training programs

New York City

● Project lead executing Covid-19 IT remote working transitiono Created inventory of remote working capability of all US employeeso Deployed new equipment and software to employees lacking remote capabilitieso Facilitated shipment of machines to offices across the US● Manager of all Verizon and AT&T mobile services for 400 employeeso Project lead for 6 months onboarding Tangoe Technology Expense Management systemo Completed quarterly audits which resulted in reduction of spending by $60,000o Analyzed employee usage data to ensure compliance with service contracts● Manager of Xerox operations for HarperCollins US locationso Project lead for 1 year executing the transition from HP to Xerox printers across all HC US locationso Arranged floor plan for equipment relocation of HarperCollins headquarterso Conducted weekly status meetings to ensure project milestones were met o Ordered new equipment and oversaw service repair as necessary● Supported four Senior Business Analystso Participated in requirement gathering sessionso Created training and use case documentation and conducted end-user training sessionso Served as internal QA on various new applications

New York City

● Assisted the CIO and VP, US IT in various taskso Prepared annual Global IT Capital Expenditure budget with the Director of Financeo Recorded meeting minutes and prepared status reportso Gathered and prepared presentation materials for executive-level meetingso Supported various administrative needs of the Systems department● Project lead executing transition to Lenovo computer equipmento Analyzed computer requirements for 700 employees o Led project team in deployment of new equipment and software set up to meet individual requirementso Facilitated the transfer of equipment for the relocation of HarperCollins headquarters

Master Of Business Administration (M.B.A.), Information Systems Management

Relevant coursework • Information Systems Design and Development • Information Systems Project & Change Management • Business Strategy &.

B.S., Marketing / International Business

Activities and Societies: Delta Xi Omega Sorority: Member, Philanthropy Chair, Treasurer •Organized philanthropic events to help.

Education record