Initial dedicated hire for the Mass Fintech Hub responsible for overseeing partnership development, programming, marketing, and operations. Join our community on LinkedIn & at https://massfintechhub.com/contact-us/

• Initial hire for new program responsible for partnership development, programming, marketing, and operations. Hired, trained, and mentored a high-performing team to support delivery.• Led strategic conversations with partners, increasing committed partners from 25 to 55+.• Led a collaborative of 40+ executives on four teams to the successful delivery of 13+ programs annually, serving over 1,000 participants per year.• Led multiple teams in the delivery of Boston Fintech Week 2022-2024, including on-site registration process & team, 30+ volunteers, and Mass Fintech Hub branded events. • Developed and executed marketing & communication strategies supported by an external PR team that expanded program visibility, leading to a 300% increase across multiple social channels. • Developed GTM & operational processes, including a streamlined pricing model and new partnership offerings to enhance customer experience and drive revenue growth in new segments. • Leveraged customer feedback and performance metrics to optimize partnership strategies, consistently improving customer satisfaction and program NPS to 70+. • Interviewed up to 4 startups a week for inclusion to the Fintech Sandbox Data Access Residency program

• Initial hire for Boston office expansion and lead officer in New England for U.S.-Australia cross-border investments, supporting junior trade associates and mentoring one to an Investment Director role.• Partnered with key internal and external stakeholders to support 18 high-value client investments, working closely with clients across the entire lifecycle to develop and implement solutions that delivered on customer business goals. • Developed GTM plans for multiple verticals, including fintech, promoting the open banking regime as a competitive advantage. • Successfully identified and created new partnerships, including a Bioresearch marketplace, leading to a $1.6M increase in exports in the first year.• Served as the Business Process Expert for the Americas team, driving initiatives that enhanced operational efficiency and alignment with organizational goals.

• Built a pipeline and provided customer-focused solutions that led to 12 companies building or expanding UK business operations. • Led a business development mission to London for 8 U.S.-based fintech companies, coordinating cross-functional teams and driving growth and new opportunities.• Recruited and mentored two interns per semester, with two successfully promoted to full-time Associate roles, showcasing leadership in talent development and team building.

• Managed 80+ corporate accounts, overseeing $3M in subscriptions and consulting services, providing training and support, and ensuring customer satisfaction and long-term retention.• Consistently exceeded performance goals, achieving 109% and 117% of annual quotas, and recognized for excellence in driving customer success and revenue growth.• Developed and optimized a new consulting service delivery process, leading to a 40% increase in spending from a key client and improving overall service efficiency