Elizabeth Thomas Email & Phone Number

Boston, Ma, Us

Initial dedicated hire for the Mass Fintech Hub responsible for overseeing partnership development, programming, marketing, and operations. Join our community on LinkedIn & at https://massfintechhub.com/contact-us/

Boston, Ma, Us

• Initial hire for new program responsible for partnership development, programming, marketing, and operations. Hired, trained, and mentored a high-performing team to support delivery.• Led strategic conversations with partners, increasing committed partners from 25 to 55+.• Led a collaborative of 40+ executives on four teams to the successful delivery of 13+ programs annually, serving over 1,000 participants per year.• Led multiple teams in the delivery of Boston Fintech Week 2022-2024, including on-site registration process & team, 30+ volunteers, and Mass Fintech Hub branded events. • Developed and executed marketing & communication strategies supported by an external PR team that expanded program visibility, leading to a 300% increase across multiple social channels. • Developed GTM & operational processes, including a streamlined pricing model and new partnership offerings to enhance customer experience and drive revenue growth in new segments. • Leveraged customer feedback and performance metrics to optimize partnership strategies, consistently improving customer satisfaction and program NPS to 70+. • Interviewed up to 4 startups a week for inclusion to the Fintech Sandbox Data Access Residency program

Sydney, New South Wales, Au

• Initial hire for Boston office expansion and lead officer in New England for U.S.-Australia cross-border investments, supporting junior trade associates and mentoring one to an Investment Director role.• Partnered with key internal and external stakeholders to support 18 high-value client investments, working closely with clients across the entire lifecycle to develop and implement solutions that delivered on customer business goals. • Developed GTM plans for multiple verticals, including fintech, promoting the open banking regime as a competitive advantage. • Successfully identified and created new partnerships, including a Bioresearch marketplace, leading to a $1.6M increase in exports in the first year.• Served as the Business Process Expert for the Americas team, driving initiatives that enhanced operational efficiency and alignment with organizational goals.

Sydney, New South Wales, Au

London, Gb

• Built a pipeline and provided customer-focused solutions that led to 12 companies building or expanding UK business operations. • Led a business development mission to London for 8 U.S.-based fintech companies, coordinating cross-functional teams and driving growth and new opportunities.• Recruited and mentored two interns per semester, with two successfully promoted to full-time Associate roles, showcasing leadership in talent development and team building.

Lexington, Ma, Us

• Managed 80+ corporate accounts, overseeing $3M in subscriptions and consulting services, providing training and support, and ensuring customer satisfaction and long-term retention.• Consistently exceeded performance goals, achieving 109% and 117% of annual quotas, and recognized for excellence in driving customer success and revenue growth.• Developed and optimized a new consulting service delivery process, leading to a 40% increase in spending from a key client and improving overall service efficiency

Msc, International Economic Development

Ba, Spanish Literature, International Business, Globalization Studies

Spanish Language, International Relations, Latin American Studies