Account Manager for a large pharmaceutical company providing customer service for their print, ship/mail, web ordering, and inventory needs

Provides support for Sales and customer service for clients. Manages projects from conception through production while providing clients with an excellent experience. • Retains clients by building a strong, trusting relationship. • Understanding client needs and identifying new opportunities within the company. • Provides superior customer service and ensures client satisfaction. • Communicates and coordinates with internal and external teams to deliver solutions. • Identifying opportunities for improvement and proposing new tools and processes. • Supports sales team to improve their performance and reach targets.

•Guide small independent companies in all aspects of creating and implementing products for print.•Work closely with clients to maintain budget and print deadlines.

Costumed interpreter in the museum and Village performing 1st and 3rd person scenarios for the public.• Civil War Civilian Coordinator for special events

Oversee a team of graphic designers, web developers and copywriters for a small, award-winning, high-end marketing agency for local and Fortune 500 clients. Developed strategies for situations where processes did not exist. Identified out-of-date processes and implemented new workflow methodologies improving efficiency by 35%. Introduced web-based project management tools for controlling budgeted hours and tracking project details, increasing billing potential. • Successfully consolidated and streamlined business operations. • Lead teams to test new processes, anticipate crises and provide contingency solutions. • Monitor progress of projects through the artistic and production processes with constant, clear communication and coordination with the creative team and account managers.

Achieved status as a marketable contract worker in the print and graphics industry.AssignmentsCardinal Health, Dublin, OH: Print Production Manager (3 month contract)• Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures.• Set up and systematized a sample library that provided better use of storage and workspace.

Ensured on-time delivery within budget through consummate scheduling and project management. Established production processes for growing flexible packaging manufacturer, which improved press-scheduling efficiency. Advised clients and/or their designers with suggestions and guidance prior to creation of project on how to construct clean, organized, and flexo-friendly art files to save time and money. Managed up to 40 concurrent active print projects coordinating internal teams with external vendors. Accountable for monthly billing reports to sales and accounting. Consulted on projects and directed multiple long-term assignments for clients such as HARTZ MOUNTAIN CORP., MARS FISHCARE, ABSORPTION CORP., and RED RIVER COMMODITIES.• Provided design, pre-press, and plate cost estimates for sales staff. Administered budgets of individual projects up to $50,000.• Established a computer back-up system both on and off-site, saving the company thousands of dollars in the event of a calamity.• Developed a more efficient method of exchanging art files that saved more than $6,000 in overnight services annually and decreased production time by 2 – 4 days by setting up and administrating an FTP site with off-server service.• Saved time and travel costs for staff and clients by creating an early alert process for potential problems/conflicts between press time and delivery dates.

Forecast workloads and facilitated preparation of materials by prioritizing projects, organizing data, and monitoring delivery dates. Project realization included design, typesetting, paste-up, copywriting, proofreading, attending press approvals, creating prototypes and bid negotiation. Provided direction to team of artists and production staff while working within perimeters of creative director and account executives. Created and managed annual budget of $550,000. Prepared productivity reports reflecting changes in work-flow and other factors that impacted expenditures.• Trained office and manufacturing personnel on the use of MAC equipment and software.• Planned and provided a comprehensive, consistent and economical program of sales and marketing materials that promoted the company’s image as “The World’s Most Beautiful RibbonsTM.”• Conducted comprehensive research of vendors and software applications to add inventory barcodes to POP displays, which saved our clients time and money. • Purchased printed materials domestically and internationally with costs up to $150,000 per project.• Responsible for departmental purchases and approvals up to $3,000.