Accomplished and integrity-rooted Client Manager with a track record of success in supporting the divnagement of valuable client relationships, having persevered through a career in collections, followed by a fulfilling tenure with a respected energy services corporation. Resourceful problem solver and strategic solutions provider, with a strong aptitude for identifying new and improved methods for providing the best possible service for clients.My notable achievements include: Received recognition award from EnerCare in Q2 2017, for excellence in the company brand values of being Exceptional, Caring and Genuine. Earned the award after nomination and a vote by the Senior Executive Committee. Successfully discovered $500K - $1M through collaborative efforts with an outside consultant, by thoroughly researching past billing information and pursuing outstanding accounts. Spearheaded the transformation and transition of EnerCare’s entire billing system, working with department employees and improving payment and collections procedures as well as account management. Developed the training program and materials for EnerCare’s Credit & Debt Department, ensuring employees were trained in maintaining the utmost professionalism while effectively pursuing outstanding accounts. Collected $3.3M from in receivables outstanding accounts through professional and effective account reconciliation strategies, as well as extensive documents and research to substantiate collections.Skills: Project Management On-Boarding & Training Research & Reporting  Account Management & Reconciliation Department Supervision & Management Networking & Contractor Management  Troubleshooting Systems Product & Services Sourcing Client DevelopmentSoftware Proficiencies:Customer Care & Billing Software | PeopleSoft | Ista Systems | SalesForce | Microsoft Office | Lexis Nexis