Elizabeth Varughese Email & Phone Number

Houston, Texas Area

Providing positive patient experience with a friendly and caring approach. Coordinating patient scheduling needs with clinical care staff goals. Providing situational leadership to increase safety, courtesy, accountability, efficiency and innovation.

Houston, Texas Area

• Conducted new sales hires trainings for Houston Galleria lululemon location
• Enrolled and executed new labor optimization guidelines for managing sales floor coverage to enhance guest experience and increase sales team productivity to maximum capacity
• Introduced and enrolled sales team in Net Promoter Score (NPS), an interactive customer satisfaction survey which allowed guests to rate sales experience
• Identified and initiated coaching opportunities using NPS data to improve sales performance of team and personal growth for team members
• Addressed customer issues in the moment using carefully guided questions to bring solution-based satisfaction to create lifetime customers
• Programmed and led sales team trainings with passion and creativity to improve customer connection and increase customer satisfaction reflected through measurable customer survey rating score

Houston, Texas Area

• Solicited and secured major gifts($1k-10k+) through Salesforce portfolio management of 200 individual donors annually
• Managed CRM donor lists, updates and strategy development for major donors.
• Staff liaison and Subject Matter Expert to Office of Volunteer Services to cultivate and grow interdepartmental relationships to effectively utilize available volunteers
• Managed launch of Club Red, a young professionals donor affinity group for age 40 and under by identifying and recruiting young leaders to join organization as donors and volunteers
• Executed rebranding of Chapter Open House, a donor and donor prospect engagement tool
• Responsible for creation and finalization of donor solicitations, marketing and stewardship materials. This includes editing and writing donor marketing content.

• Initiated and managed use of social media tools to promote Houston Red Cross special events and news.
• Assisted in clean-up and overhaul of donor database.
• Supported two Major Gift Officers with special events for Tiffany Circle, a women’s leadership society for donors who give at the $10,000 level annually to the Red Cross.
• Coordinated donor cultivation events: Circle of Humanitarians, Tiffany Circle Luncheon, monthly Chapter Tour.
• Created graphics for Red Cross Ramble and Tour du Rouge Bike Rides.

• Special Events Intern
• Assisted in organizing two major bicycle tours, Red Cross Ramble and Tour du Rouge (6-day ride from Houston to New Orleans) and Red Cross Ramble (1-day ride promoting Tour du Rouge)
• Organized special events including photo exhibits, luncheons and cocktail receptions for high-level donors and donor prospects
• Coordinated donor-centered recognition and cultivation events: Circle of Humanitarians, Tiffany Circle Luncheon, Annual Meeting
• Facilitated integration of social media tools to promote special events and keep donors and volunteers informed of upcoming events and important news for Houston Red Cross

• Helped pioneer and develop an innovative Internet-based advertising agency.
• Played key role in creative design, Alpha and Beta testing as part of website development
• Quality Assurance Analyst
• Provided requirements analysis for software developers to reconcile the need of users and of software engineers
• Archived and managed thousands of print ads reproduced on Ad-creation system on Addogs.com
• Developed and managed a national publication data-base through web-based market research

Post-Baccalaureate, Non-Profit/Public/Organizational Management

Activities and Societies: Nonprofit Leadership Alliance, Association of Fundraising Professionals

Master Of Business Administration - Mba, Sales Management And Business Development

Bachelor Of Arts In Communication, Media Production

Activities and Societies: Nonprofit Leadership Alliance

Education record