Elizabeth Vanner Email & Phone Number

Rhode Island, United States

Hasbro Childrens Hospital

• Patient Access Supervisor of the Pediatric Outpatient Clinics at Hasbro Children's Hospital.
• Ensuring high levels of performance, achievement of goals, and quality of results within the department.
• Dedicated to meeting and exceeding the expectations and requirements of customer needs.
• Foster teamwork within department with excellent patient care and satisfaction as our priority.

Providence, Rhode Island Area

• Responsible across all CNE facilities for administering and coordinating all Patient Access activities to ensure consistencies in all daily efficient operations and staff compliance with all established policies and.
• Managed all activities of the departments by providing strong leadership to managers and their more than 125 employees across facilities.
• Established and maintained system-wide standardization for patient registration across all CNE facilities by developing a consistent training program and policies.
• Collaborated within Revenue Cycle to ensure uninsured and underinsured patients are directed to appropriate resources which resulted in timely patient obligation payment and patient satisfaction.
• Participated in multi-disciplinary teams whose function is to ensure regulatory compliance and fiscal viability for both front end and back end of patient billing.
• Developed the process for collection of patient’s financial obligation through consistent scripting when collecting pre-service and/or on day of service, which resulted in increased customer satisfaction and collection.

Warwick, RI

• Performed all managerial responsibilities, which included interviewing, hiring, performance evaluations, providing coaching when needed and staff schedules for 24/7 department.
• Ensured high levels of performance, achievement of goals, and quality of results within the department.
• Facilitated with other departments to assure a smooth patient admissions and patient flow.
• Was depended upon for my thorough knowledge of payor policies as they relate to insurance coverage and eligibility of third-party payers in determining proper coverage and patient liability.
• Dedicated to meeting and exceeding the expectations and requirements of customer needs.
• Fostered teamwork within Kent and Care New England. Developed and built the Cerner registration system and led the charge in implementation at both Kent and WIH go live.