Elizabeth Conrad Email and Phone Number
Elizabeth Conrad work email
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Elizabeth Conrad personal email
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I distill complex, unstructured operational challenges into actionable strategies and results. Equal parts #hustle and #teamworkmakesthedreamwork, I lead collaboratively to craft strategy, define key performance indicators (KPIs) and ultimately, execute. People know me as someone who builds effective startup teams, drives scale and takes accountability for deliverables. Data analysis, honed after almost a decade as a research analyst, always guides my thinking.My specialties include:-Strategic Design & Execution-Process Innovation & Automation-Team Empowerment & Leadership-Growth & Scale-Success Measurement & Data Analytics Transformation strategy & execution | Data-driven decisioning | Delivering scale and improving quality | Stakeholder engagement | KPI definition & measurement | Values-based leadership | Data analysis & reporting | Systems improvement & optimization | Process documentation | Project management | Agile development | JIRA | Release and change management | New hire onboarding | Go-to-market campaigns | Customer support | Quality assurance | Knowledge sharing | Technology training | Technology incident reporting | Positive & transparent workplace
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Customer Experience Strategy DirectorChaseNew York, Ny, Us -
Chase Card Strategy Director, Customer ExperienceChase Nov 2022 - PresentNew York, United States
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Digital Lead, Global Private Bank, Client Skills Training & Practice Management (Executive Director)Jpmorgan Chase & Co. Feb 2021 - Nov 2022New York, United StatesActivate our US and International Private Bank advisors around their technology toolkit to support business growth and improve the advisor experience. I define the strategic levers that are key to outperformance (e.g., business development, providing investment advice) and then implement scalable learning programs with an emphasis on driving productivity. I manage a team of 12 technology specialists covering >3,000 advisors, making scale key for our success.Our direction is driven by data and reporting dashboards to understand where there is the most need. We use data to tell our story and drive our resource allocation. I frequently communicate with multiple stakeholders, including technology and product, and garner sponsorship to amplify our message. Our team operates in an agile environment and we are therefore tasked with balancing release management with the ability for users to adopt. We have a specific focus on getting our new hires up to speed as quickly as possible and supporting incumbents where there is the most need. -
Us Private Bank Lead, Business Technology Optimization (Executive Director)Jpmorgan Chase & Co. May 2018 - Feb 2021Greater New York City AreaLed a team responsible for deployment and customer support for internally-developed technology. My team and I created go-to-market campaigns for newly-release technology and supported ~50 product portfolios. I managed a team of ~20 support specialists across ~9,000 users. I transformed the support experience by integrating disparate teams, hiring talent, and ensuring timely and effective triage, resolution, and reporting. We cut resolution times even as ticket volumes increased. Our approach was governed by data to maximize efficiency. I created process around incident communication and documented best practices for scalable reach.
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Cross-Asset Strategist (Vice President)Morgan Stanley Jun 2016 - May 2018Greater New York City AreaFormulated views on portfolio allocations across asset classes and generated trade ideas based on statistical studies of markets. I collaborated with global teams to address relevant market questions, such as hedging methods for specific market risks. I communicated views and analyses through frequent publications and conference calls to internal and external clients. I manipulated and analyzed large data sets using KDB coding language (“q”). I published flagship reports on a number of topics:-How CFTC net positioning data can be predictive of returns across all markets. -The benefits of commodities factors as a diversifier within a portfolio. -How equities and treasuries perform in various US political regimes -
Oil Research AssociateMorgan Stanley Oct 2013 - Jun 2016Greater New York City AreaDetermined short and long term price forecasts for the crude oil markets based on intensive supply-and-demand balance analysis. As part of these studies, I managed databases including production models across 1000+ fields, refinery outages and Department of Energy releases. I collaborated with internal teams on an ongoing basis and had frequent communication with sales and clients to explain our outlook and market developments.
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Agriculture Research AssociateJp Morgan Aug 2010 - Sep 2013Greater New York City AreaI completed analyses, price forecasts and publications on global corn, wheat and soybean markets. Co-authored flagship commodity report Nine Billion Bellies: Managing food, water, land and air to 2050 (10k readers) and served as a panelist at annual JPMorgan commodities conference. -
Commodities Research InternJp Morgan Jun 2009 - Aug 2009
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Structured Products InternJp Morgan Jun 2008 - Aug 2008
Elizabeth Conrad Skills
Elizabeth Conrad Education Details
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Wharton School - Economics, Concentrations In Finance And Actuarial Science -
Pikesville High School
Frequently Asked Questions about Elizabeth Conrad
What company does Elizabeth Conrad work for?
Elizabeth Conrad works for Chase
What is Elizabeth Conrad's role at the current company?
Elizabeth Conrad's current role is Customer Experience Strategy Director.
What is Elizabeth Conrad's email address?
Elizabeth Conrad's email address is el****@****ase.com
What schools did Elizabeth Conrad attend?
Elizabeth Conrad attended University Of Pennsylvania, Pikesville High School.
What skills is Elizabeth Conrad known for?
Elizabeth Conrad has skills like Financial Modeling, Valuation, Economics, Financial Analysis, Data Analysis, Microsoft Excel, Investments, Hedge Funds.
Who are Elizabeth Conrad's colleagues?
Elizabeth Conrad's colleagues are Ian Fidler, Rumaldo Hernandez, Heather G., Richard Robertson, Joseph Sparacio, Anthony Llorens, Rhett Mitchell.
Not the Elizabeth Conrad you were looking for?
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Elizabeth Stefanski
Greater Chicago Area1kerry.com -
2johnsoncontrols.com, johnsoncontrols.com -
3jpmorgan.com, gmail.com, ml.com -
Elizabeth Conrad
Creative Director | Digital & Print Designer | Brand BuilderDallas-Fort Worth Metroplex
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