Elizabeth Vega Pereira Email & Phone Number

Munich Area, Germany

• Development and implementation of IM collaborations and activities for Spain:
• Research, Identify, and partner with relevant influencers
• building and increasing a database of Influencers
• planning and executing influencer promotions across different social media platforms (i.e. Instagram, Youtube, Blogposts).
• Report and analyze the performance of collaborations with respect to reach, engagement, boost sales, revenue follower growth and traffic on Social Media channels and Website.
• Improving internal process management for cross-team collaboration

Munich Area, Germany

• Updated customer profiles and tracked unresolved issues in internal CRM system (ERP) — I initiated the creationof the first report in the company to evaluate the Latin American market by using detailed deep-dive.
• Efficient and hands-on attitude representative — Great support on normal days by closing more than 80 tickets per day (200% above company’s average) and excellent support on peak days by closing more than 120 tickets.
• Managed the training of new team members — Trained more than 5 new members in the team and tutored them how to use the systems
• Served as positive, proactive, and empathetic sounding- board for customers, by acknowledging complaints and correctly addressing concerns — Continuously among the Top10 representatives (in terms of internal quality.
• Managed highly complicated cases (claims) among only 6 selected allowed to handle this kind of issues — I successfully solved more than 30 claims
• Promoted to content leader (Spain) — I developed E-mail templates to attend customer’s concerns on-time and to increase the efficiency of Spanish and non Spanish speakers team members

Madrid Area, Spain

• Managed L'Oréal Professionnel, Redken & Matrix brands - I started the position to assist with 1 brand (L'Oréal Professionnel) and in less than 6 months I was offered the opportunity to manage another 2 brands (Redken &.
• Created and designed B2C newsletters and trigger emails -I changed and adapted the design, the target and subjects of the newsletters, achieving the highest Newsletter Open Rate (17%) within the Spanish L’Oréal Group
• Social media content planning, organization and execution of campaigns and contests in social media - I was responsible for increasing the database by running creative campaigns in social media
• Assisted other brands such as Kérastase, Decléor and Carita in terms of KPI’s tracking, competitor benchmark, analysis and third parties audit reports
• Leader and content editor of the B2B website - I upgraded the B2B website by adapting texts, changing positions and adding cross-selling features to increase the awareness of the non-best-sellers-products, as well as.
• KPI’s reports and excel digital dashboards

• Marketing strategies for B2B y B2C clients.
• Social media Manager.
• Newsletter content and design creator with eGoi and HTML code.
• CRM Microsoft Dynamics and Data Base.
• Digital Marketing strategies (AdWords campaigns)
• Photoshop, Ilustrator and Dreamweaver.

Caracas, Venezuela

• Community Manager of the Social Media.
• Social Media content creator.
• Brand blog Manager.
• e - commerce product copy description.

• Monthly ROI reports for B2B clients (Sony, Intel & Huawei).
• Data base optimization.
• Events organization & PR.
• Clipping for clients.

Master In Marketing Management For Luxury Goods & Fashion Industries, Marketing

Licenciada En Comunicación Social, Mención Periodismo., Communication, Journalism, And Related Programs

Activities and Societies: Equipo de Voluntariado (VOLCOSO)