*Position eliminatedAs SVP, I led human capital functions including organizational design and effectiveness, learning and development, performance management, team member and labor relations, compensation and benefits, HR information systems, and internal communications. I expertly directed change management, led the HR workstream in M&As and cultural improvement and integration during a high growth private equity backed mode. I comprehensively authored and implemented a HR strategy addressing training and development and culture and engagement. In addition, I led the redesign of the company’s service delivery model reducing order touchpoints by 50%. I also implemented a values-based performance management process. I led a diverse team of HR leaders saving $500K in budget expenses by improving efficiencies and training over 150 team members on a new service delivery model in less than 90 days. Notably, the company was honored with the Top Workplace in Richmond during my tenure.

AVP, TMOD 2020-2022In this position, I transformed culture through strategic talent management, organizational development, DEI, and change management practices attracting and retaining top talent in the Richmond metro region’s #1 hospital. In more specifics, I restructured a comprehensive HR department, conducting a talent assessment and gap analysis of people and processes. I also stood up an executive coaching/leadership development program, turning around struggling units. Of note, I assumed leadership for a $5M operation for childcare services, reducing expenses by 25%. I also directed the work stream for the Workday and Epic implementation, creating and delivering training. I spearheaded the HR Workstream for the community hospital, urgent care facility, and physician practice acquisition. Finally, I escalated participation by 22% in the employee engagement survey and pushed culture transformation through partnership with the Nurse Excellence and the Physician group.VP HROD 2017-2020 As the VP of HROD, I transformed HROD operations for 1700+ employees across 14 sites, talent management, L&D, and executive coaching. I professionally fulfilled the mission of Virginia Premier by transforming HR and OD practices, initiatives and culture. Remarkably, I functioned as a trusted advisor to the CEO and executive leadership team with a strong and diverse HROD team. I also restructured HR, people, processes and systems dipping time to fill from 132 to 47 days, as well as upgraded tech. I reduced year 1 turnover by over 6% equating to $1.6M+ annual savings. I also avoided a mass exit in a sale through a transparent communications strategy, and built strong relationships in the field, answering questions and building trust. In addition, I created the CEO Employee Advisory Council with cross-functional participation to drive engagement. Lastly, I launched the Center for Leadership Excellence (CLE) with tiered development levels for all leaders.

In an extraordinarily successful personal consulting company, I quadrupled the size of the business in 14 months through word of mouth and excellent business practices in the absence of marketing. I combined strong entrepreneurial, HR planning, organizational and communication skills, independently planning and directing all business affairs to administer strategic management consultation to financial institutions, BPO, non-profits, healthcare, business services provider, federal government contractor, and hospitality sector organizations. In my company, I consulted, evaluated existing HR structure of client organizations and recommended strategies in alignment with organizational needs through systematic assessment strategies. I also authored strategic business plans and reorganized a Tampa company, leading to a growth spurt of $14M AR. Here, I shifted mindsets to a high-performance culture, utilizing assessments and surveys to create strategic action plans. I also advised regarding T & D, OD, DEI, policy and procedure development, and succession planning. I recruited, supplemented staffing, guided compensation and benefits management and risk management. Most recently, in partnership with Premier Rapport successfully facilitated/guided 3 year strategic plan development for Catholic Charities of Eastern VA.

At Faneuil, I directed the full gamut of HR responsibilities except payroll for 4000 employees covering 36 sites in 24 states and Puerto Rico. I expertly stood up a call center and hired 836 people in 4 days, retaining 97% of new hires. Remarkably, I infused a 12% reduction in turnover as a result of creating and institutionalizing an HR culture shift. I also utilized Six Sigma methodology at both strategic and tactical levels while analyzing current people, processes, benefits, and design solutions to align with strategic organizational objectives. Last but not least, I led M&A activities in the purchase of BPO companies and notably achieved integration in less than 6 months.

As the Head of Human Resources, I successfully transformed HR operations for 1000+ Not-for-Profit employee workforce with over 14 contract locations on a nationwide-level while directly reporting to the President/CEO. In my first 90 days I translated organizational objectives into executable strategic people plans, programs & guidelines and built a strong, responsive and service-oriented culture. ♦ Restructured the Paid Time Off (PTO) plan to minimize $450,000 risk♦ Pioneered launch of online Talent Acquisition platform resulting in 22% reduction in time-to-fill while increasing productivity and efficiency♦ Utilized strong understanding of non-profit business fundamentals to design and deliver a broad range of recruitment, onboarding, coaching, leadership development and training programs. Key results of HR automation efforts: Reduction of paper enrollment – 90% Decrease in open enrollment processing period – 20% Partnership / Strategic Alliances: Turned-around operations, restructured department with partner support to improve service delivery by 25%

I managed organizational change and created a culture of enhancing internal customer satisfaction through continuous improvement in delivering services to the employees for the $1Bn healthcare company. Remained fully responsible for designing employee retention programs and ensuring a culture of employee engagement and satisfaction. Developed recognition programs and services to make employees feel appreciated, thus building job satisfaction, and employee loyalty and longevity.♦ Served as an integral member of the hospital leadership team to drive cultural change and plan and implement employee engagement strategy♦ Employed compensation and benefits administration best practices, which improved organizational internal equity and rankings♦ Transitioned company mindset to create high-performance employee culture, coordinating deployment and study of surveys & resurveys to create strategic action plans – achieved 92% participation in employee opinion survey initiative through an employee-driven ambassador program and impactful marketing & communications♦ Expedited development and retention of top talent globally, through designing talent management programs such as change management leadership programs, including succession planning, career planning, employee development and leadership ability development  Delivered $3.6M savings through retention initiatives focused on RN direct patient care employee population Improved employee engagement by over 450% in one survey cycle driving improvements in clinical quality outcomes, patient satisfaction and delivery of patient/family-centered care Delivered “train-the-trainer” for staff-level leaders and measured initiatives through post classroom surveys Improved employee lifecycle from selection to on boarding, mentoring, rewards, recognition and retention

♦ Designed and facilitated a variety of college-level HR and management subjects while organizing a wide range of seminars, training sessions and workshops related to leadership development, business management and human resources management for various college clientele♦ Achieved 80% certification pass rate among participants of PHR/SPHR Certification SHRM Learning System class, while teaching subjects related to SHRM Essentials of HR Management ♦ Taught the following courses to a wide variety of students ranging from United States Marines at Camp Lejeune to corporate clients in the Onslow County area: SHRM Essentials of HR Management, SHRM Learning System, Principles of Leadership, Customer Service, Coaching and Counseling, Assertiveness, Discipline, Communication Skills, Teambuilding, etc.

♦ Oversaw and managed human resources functions, encompassing payroll, employee relations, benefits, recruitment, compliance, and staff training across 2 separate facilities (union/non-union) spanning 2 states with 100+ employees♦ Generated over $1.2M in savings by streamlining temporary labor processes♦ Achieved reduction in annual employee turnover by 22% by optimizing organizational structure and revamping leadership roles♦ Revitalized organization culture & HR operations, and transformed business operations through improved employee engagement and performance ♦ Excelled within complex business environment, operated cross-functionally & interdepartmentally to support company profitability while utilizing highly adaptive interpersonal communications to build valued relationships with partners, clients and staff across all levels of the organization

♦ Supervised development, administration and implementation of all HR functions including interviewing, recruitment, appraisals, training, professional development, compensations & benefits and employee relations♦ Administered leadership to a Safety/Health Manager and an HR Supervisor, while managing OSHA compliance, workers compensation claims, recruitment and evaluations at a facility with 400+ employees♦ Structured recruitment processes to reduce talent acquisition costs by 47%+; realized cost savings of 13% by transitioning entire employee population to new benefits provide♦ Implemented rapid change through data-driven metrics derived from employee surveys and acquired executive commitment to facilitate change

♦ Led operations, distribution and human resources for the pharmaceutical company and represented the organization during conferences ♦ Planned and implemented partnerships with 3rd party logistics to increase efficiencies in order processing by 16%♦ Deployed new order processing system which increased order entry rate by 22%♦ Built consensus for a technology advancement budget of $325k regarding the Customer Relationship Management system♦ Administered oversight in the management of inventory, budget, regulatory compliance, customer service, sales operations, vendor relationships and order fulfillment

♦ Performed an integral sales leadership role while delivering participative management for a team of 8 sales associates with full accountability for monitoring team progress and implementing employee-focused incentive programs to improve target outcomes♦ Facilitated monthly CPA training for 26 regional sales associates and also created and led weekly sales training classes on various topics♦ Successfully achieved individual quota in CPA community of 123%♦ Leveraged business acumen including sales, logistics & operations to achieve strategic company objectives

I led a small team of account managers in the central/southern part of New Jersey.

I successfully led a $113M operation for a Global Fortune 500 company successfully increasing annual revenue by $29M in less than 2 years.