Independent Real Estate Broker

Supervises the day-to-day activities of the non-clinical administrative staff. Organizes, prioritizes, and distributes work, including, but not limited to: patient entry, patient message archiving and responses/record keeping.Developed Electronic Medical Records (EMR) Policy & Procedures Manual and designed new medical history questionnaire to implement protocols that comply with applicable new regulations.Liaison with EMR consultant to determine whether new systems designed are adequate and effective and whether modifications are necessary to accommodate changes in office conditions.Prepares staff schedules weekly to maintain administrative coverage during lunch hours, vacations, and other staff absences; reassigns duties as needed. Implements policies, procedures, systems and best practices, completes special projects as needed.In collaboration with the Office Manager, maintains day-to-day activities of the office by assisting with patient reception/registration/appointments, including, insurance pre-certifications/authorizations and other patient care related activities. Answers and carefully screens phone calls to determine patient needs, accurately utilizes Lytec systems for scheduling patients and performing patient care activities, such as timely patient record scanning into EMR; provides exceptional customer service.Trains new employees in office policies and procedures; periodically reinforces office policies and procedures with support staff; arranges in-service training, as required. Initiates and prepares written professional and patient correspondence, as necessary. Performs other related duties as assigned.

Designed concurrently with office manager, Office Procedures Manual to streamline administrative workflow and improve office efficiencyRe-engineered inactive manual filing system and computerized by creating excel spreadsheet to maximize the efficient retrieval of filesResponsible for the provision of an efficient and effective reception office, and for administrative support to other staff as directed by the PhysicianAnswer incoming calls on a multi-line phone and respond to patient inquiries in a courteous manner within scope of knowledge and authority and refer to other persons in the office as appropriateFacilitate and maintain storage facility (on-site and offsite) and maintain current inventory list of items as well as Assist Administrator in writing letters, sending e-mails, office coding, and contacting insurances

Researched and analyzed law sources such as statutes, and legal codes. Scheduled appointments, provided information to callers, took dictation, composed routine correspondence, read/routed incoming mail Filed correspondence and legal documents in office filing system. Ensured proper indexing and filing of original legal documents. Prepared trademark, copyright documentationScheduled depositions with opposing counselConducted legal research

Provide administrative support to Physicians, Administrators and staffSchedule and greet patients and perform data entryVerify patients insurances ; file patient charts and medical reportsDemonstrate proficiencies in telephone and front-desk reception within a high-volume environmentServe as Assistant to Administrator and Accounts Receivable