Elizabeth Yang Email & Phone Number

Saint Paul, MN, US

• We help ambitious brands and people gain financial benefits from building people-first organizations and an online presence with profits to follow. We show them how to achieve this with inclusive leadership.
• Diversity & Inclusive Leadership + Gallup Builder Profile Talents (BP10)
• Customer Experiences
• Relationship Marketing
• Digital Solutions & Chat Bot TechnologiesWith multiple brands launched, we provide world class consulting and have partnered with the best teams to provide Done-For-You chatbot technology services.

Washington, D.C., US

A global self-empowerment brand experience platform. For one day in 2018, launch an all-day celebration to bring Hmong women worldwide together for a global virtual summit to share stories, connect, laugh, and inspire each other. In just 6 months, we established 60 partners worldwide to curate 100 different stories and crowdfunded $30K to launch the Summit.

• Champion HIGN's mission and vision and provide leadership in launching HIGN's 1st National Online Summit to turn unity into action gathering a national audience of leaders, speakers, panelists, and professionals across.
• Fundraising Development: Help with fundraising for general operating and matching fund for the national giving circle's pool of funding.
• Marketing and Brand Management: Help with branding HIGN nationally and locally in Hmong communities across the US so that our community can be better educated about collective philanthropy and giving circles.

• Serve as a sounding board and confidante with guidance and accountability.
• Help WIN Lab entrepreneurs validate ideas and provide the necessary tools and skills to pivot and scale their ventures

US

• Companies working better together can accelerate fully-integrated approaches that leverage diverse strengths and expertise to create industry leading solutions that meet the highest standards in world-class customer.
• Drive strategic business transformation initiatives in areas of Innovation & Growth, Leadership & Acceleration, Relationships & Culture
• Advance emerging technologies, the transformation of people and their skills, and product value propositions by cutting across multiple disciplines of research, design, agile and product development, and Proof of.
• Lead teams in business initiatives to foster a “Team of Teams” culture and cultivate innovative customer experiences and disciplined product development methodologies with emerging technology concepts.
• Guide teams, partners, and clients in areas of People and Skills Advancement, Business Design, and Product Development by leading as a mentor, coach, trainer, and advisor to improve Net Promoter Score (NPS).

US

Lead an amazing experience for UnitedHealth Group's Culture Summit at our site to inspire and remind leaders and employees of our Why at UnitedHealth Group. Drive UnitedHealth Group's culture transformation by successfully co-hosting UHG Culture Summit and ensuring an engaging turnout.

US

• Accelerated strategy development in customer experiences, people/organizational development, and product/innovation transformation initiatives with internal and external teams, advising teams on developing.
• Enabled teams to improve provider concept in providing premium physician designations for high quality and cost efficiency to inform members. Delivered growth of $50M across 41 markets with 95% net promoter score (NPS).
• Accelerated common capabilities across newly acquired OptumCare entities for IT, the fastest growing business serving 20K physicians in 26 markets.
• Spearheaded several innovation initiatives in culture and program development: interactive virtual ideation sessions for 20 global senior leaders for UHG Innovation Summit workshop, received ratings of four out of five.
• Championed several change transformation initiatives, including Optum Technology in Development Program, UHG R&D Innovation Advocate Boston pilot, Culture Ambassador Summits.
• Launched Outside(in) series to establish thought leadership and collaboration platform for potential partnerships, featuring Artificial Intelligence (AI), BostonSpeaks, FrogDesign, Mad*Pow, and Mass Challenge PULSE.

US

Champion human centered design approaches and practices for innovations to transform the health care experience.

US

• Represented the voice of the customer in creating and optimizing customer experiences across health plans and clinical services, including medical, wellness, mental health, vision, and dental. Leveraged design and.
• Enhanced Advocate4Me, a program created to simplify the way consumers engage in healthcare, achieving 96% in overall customer satisfaction, 95% high trust ranking, 40% reduction in transfers, and 30% increase in.
• Led mobile pilot launch of uMessage service that enabled 4K members to have an open-ended text messaging relationship with customer service teams, resulting in improved wait times and cost efficiencies.

US

• Managed a $25M gap-in-care product for 24M members and providers. Directed development, predictive data analytics, and algorithm development for over 800 clients, including Fortune 500 companies. Covered 24 different.
• Increased revenue 39% year over year (YOY) to achieve 63% net profit.
• Secured $3.1M in annual top line revenue by developing capability to penetrate a new market.
• Won Case in Point's Platinum Award for safety and quality management.
• Achieved broadest reaching intervention program in preventative care and moderate risk conditions; members were up to 49% more likely to resolve medication issues.
• Launched an innovative 2.0 product that grew portfolio to $28M

• I help my clients regain the power of their life by helping them reach their goals in becoming healthier, happier, and more successful. I help clients:
• Clear up the confusion and chaos in their life by showing them how simple and impactful Tiny Habits can be
• Achieve long-term changes in their lives by learning the skill of creating habits through the use of Dr. BJ Fogg’s Tiny Habits Method. About: Dr. BJ Fogg is a behavioral scientist, innovator, and teaches at Stanford.

Saint Paul, Minnesota, US

Provided strategic insights and advise Technical Communications program for undergraduate and graduate studies to capitalize on emerging industry trends in user experience, gaming and professional writing across various genres.

• Provided strategic guidance in partnership with members to increase awareness and grow community impact with members, donors and grantees nationally and internationally. Giving circle fuels good ideas with micro-grants.
• Led strategy and execution to develop brand, website, and content in media assets.
• Contributed to funding growth target of $30,000 comprised of individual contributions and foundation/organization matches.

Oversaw MWMC’s financial operations and budgets and served on the Executive Committee with the President and President-elect to provide strategic oversight of organization, growth, and spend.

Minneapolis, MN, US

How do you know your contributions and donations are making a difference in our community? Philanthropy for young professionals: The Fourth Generation Fund, a Minneapolis Foundation program, is a great start and this year we're back! And fundraising with matches up to $60,000. As a member and donor, you’re part of the decision making for fundraising and.

White Marsh, MD, US

• Managed product solutions and proposal strategy for testing solutions to 6K test center networks in over 160 countries to grow beyond 450 clients. Gained buy-in to commit resources and obtained pricing estimates. And I.
• Won bid contracts ranging from $100K to $10M.
• Led and streamlined successful content management system migration.

Raleigh, North Carolina, US

Bettering the world is ambitious for any individual, right? Not when you’re a part of the StartingBloc network. “StartingBloc Fellows are young leaders who share a common set of values. They believe that economic value creation and social value creation are complementary. They believe in making money and doing good.” A past Fellow at StartingBloc’s Greater.

Minneapolis, MN, US

Managed $150M+ product category budget to ensure profitable inventory across national retail store networks by planning and replenishing inventory to deliver Just In Time (JIT) throughout supply chain. Responsible for sales forecasting and buyer partnerships to hit growth revenue targets; domestic and international vendor management and negotiation for.

Buffalo, New York, US

Buffalo, New York, US

Education record

Harvard Professional Development Programs | Harvard Division Of Continuing Education, The Consultant'S Toolkit

Doctor Of Philosophy (Ph.D.) Coursework, Human Factors And Ergonomics

Masters Of Science (Graduated), Technical Communications (User Centered Design, Usability & Localization Emphasis)

Bachelors Of Arts (Graduated), Marketing And Communications