Elizabeth Yang Email & Phone Number

Saint Paul, Mn, Us

We help ambitious brands and people gain financial benefits from building people-first organizations and an online presence with profits to follow. We show them how to achieve this with inclusive leadership, strength-based teams, and building relationships network that drive business success, leveraging the online market. We specialize in modernizing your business to elevate your online brand presence and digitalize your business model with end-to-end marketing operations so that you stand out with VIP online experiences globally.Areas of Expertise: • Diversity & Inclusive Leadership + Gallup Builder Profile Talents (BP10) • Customer Experiences• Relationship Marketing• Digital Solutions & Chat Bot TechnologiesWith multiple brands launched, we provide world class consulting and have partnered with the best teams to provide Done-For-You chatbot technology services.

Washington, D.C., Us

A global self-empowerment brand experience platform. For one day in 2018, launch an all-day celebration to bring Hmong women worldwide together for a global virtual summit to share stories, connect, laugh, and inspire each other. In just 6 months, we established 60 partners worldwide to curate 100 different stories and crowdfunded $30K to launch the Summit - all through sponsorships and social media. Women live streamed from around the world to join the virtual Summit and celebrate. This is a platform Hmong women can find strength, clarity, love, strategy, growth, planning, and out-of-the box-thinking for their own vibrant and intentional life. Global partnerships established in Australia, Canada, China, France, Laos, Thailand, USA, and Vietnam.

Champion HIGN's mission and vision and provide leadership in launching HIGN's 1st National Online Summit to turn unity into action gathering a national audience of leaders, speakers, panelists, and professionals across different sectors and fundraise to support HIGN's focus areas: gender equality, preserving Hmong arts/culture/traditions, mental health, issues faced by Hmong men and boys, racism and anti-Blackness.• Fundraising Development: Help with fundraising for general operating and matching fund for the national giving circle's pool of funding. • Marketing and Brand Management: Help with branding HIGN nationally and locally in Hmong communities across the US so that our community can be better educated about collective philanthropy and giving circles.

• Serve as a sounding board and confidante with guidance and accountability.• Help WIN Lab entrepreneurs validate ideas and provide the necessary tools and skills to pivot and scale their ventures

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Companies working better together can accelerate fully-integrated approaches that leverage diverse strengths and expertise to create industry leading solutions that meet the highest standards in world-class customer experiences, quality, and security. That’s when we can deliver results that solve our customers' challenges and help them propel forward.• Drive strategic business transformation initiatives in areas of Innovation & Growth, Leadership & Acceleration, Relationships & Culture • Advance emerging technologies, the transformation of people and their skills, and product value propositions by cutting across multiple disciplines of research, design, agile and product development, and Proof of Concepts/Prototypes.• Lead teams in business initiatives to foster a “Team of Teams” culture and cultivate innovative customer experiences and disciplined product development methodologies with emerging technology concepts. • Guide teams, partners, and clients in areas of People and Skills Advancement, Business Design, and Product Development by leading as a mentor, coach, trainer, and advisor to improve Net Promoter Score (NPS), Speed-to-Value, and Employee and Client Engagements.

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Lead an amazing experience for UnitedHealth Group's Culture Summit at our site to inspire and remind leaders and employees of our Why at UnitedHealth Group. Drive UnitedHealth Group's culture transformation by successfully co-hosting UHG Culture Summit and ensuring an engaging turnout.

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Accelerated strategy development in customer experiences, people/organizational development, and product/innovation transformation initiatives with internal and external teams, advising teams on developing insight-driven strategies to secure funding or concepts for emerging technologies, from opportunity identification to experience and product definition. Conducted ethnographic research and led research and development workshops to align business strategy and fast-track design sprints, prototyping, and agile development. Established new thought leadership programs and materials for positioning and business development.Contributions: • Enabled teams to improve provider concept in providing premium physician designations for high quality and cost efficiency to inform members. Delivered growth of $50M across 41 markets with 95% net promoter score (NPS).• Accelerated common capabilities across newly acquired OptumCare entities for IT, the fastest growing business serving 20K physicians in 26 markets.• Spearheaded several innovation initiatives in culture and program development: interactive virtual ideation sessions for 20 global senior leaders for UHG Innovation Summit workshop, received ratings of four out of five stars.• Championed several change transformation initiatives, including Optum Technology in Development Program, UHG R&D Innovation Advocate Boston pilot, Culture Ambassador Summits.• Launched Outside(in) series to establish thought leadership and collaboration platform for potential partnerships, featuring Artificial Intelligence (AI), BostonSpeaks, FrogDesign, Mad*Pow, and Mass Challenge PULSE.

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Champion human centered design approaches and practices for innovations to transform the health care experience.

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Represented the voice of the customer in creating and optimizing customer experiences across health plans and clinical services, including medical, wellness, mental health, vision, and dental. Leveraged design and systematic thinking across various projects, delivering against a large portfolio of initiatives. Developed and led teams to execute the overall customer experience strategy. Collaborated with cross-functional leaders and teams to understand key user needs and business goals, creating new concepts that met the needs of both users and the business. Contributions: • Enhanced Advocate4Me, a program created to simplify the way consumers engage in healthcare, achieving 96% in overall customer satisfaction, 95% high trust ranking, 40% reduction in transfers, and 30% increase in wellness program referrals.• Led mobile pilot launch of uMessage service that enabled 4K members to have an open-ended text messaging relationship with customer service teams, resulting in improved wait times and cost efficiencies.

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Managed a $25M gap-in-care product for 24M members and providers. Directed development, predictive data analytics, and algorithm development for over 800 clients, including Fortune 500 companies. Covered 24 different health conditions across 1.7M interventions. Led cross-segment initiatives requiring problem solving, relationship building, and analyzing, and managed the alignment and delivery of market-competitive, needs-based product solutions. Partnered closely with sales and account teams to manage client expectations and deliver on agreed-upon terms and targets.Contributions: • Increased revenue 39% year over year (YOY) to achieve 63% net profit.• Secured $3.1M in annual top line revenue by developing capability to penetrate a new market.• Won Case in Point's Platinum Award for safety and quality management.• Achieved broadest reaching intervention program in preventative care and moderate risk conditions; members were up to 49% more likely to resolve medication issues.• Launched an innovative 2.0 product that grew portfolio to $28M

I help my clients regain the power of their life by helping them reach their goals in becoming healthier, happier, and more successful. I help clients: • Clear up the confusion and chaos in their life by showing them how simple and impactful Tiny Habits can be• Achieve long-term changes in their lives by learning the skill of creating habits through the use of Dr. BJ Fogg’s Tiny Habits Method. About: Dr. BJ Fogg is a behavioral scientist, innovator, and teaches at Stanford University. He also oversees Stanford's Persuasive Technology Lab. He's worked with clients like FaceBook and Kaiser Permanente.

Saint Paul, Minnesota, Us

Provided strategic insights and advise Technical Communications program for undergraduate and graduate studies to capitalize on emerging industry trends in user experience, gaming and professional writing across various genres.

Provided strategic guidance in partnership with members to increase awareness and grow community impact with members, donors and grantees nationally and internationally. Giving circle fuels good ideas with micro-grants to support diverse social causes to make a difference in local communities.The Giving Circle was co-founded by eight multi-generational families in 2012. Today, the Giving Circle is made up of a collective of families who believe that we can build a better future for all children by coming together to celebrate, learn about, and provide resources to fuel the change we want to see in the world. To date, the giving circle has given out $100,000 to support good work within our communities. We envision a world where individuals are nurtured and families are supported so that conditions are created for communities to achieve their full potential. While involved, served and provided guidance: • Led strategy and execution to develop brand, website, and content in media assets.• Contributed to funding growth target of $30,000 comprised of individual contributions and foundation/organization matches.

Oversaw MWMC’s financial operations and budgets and served on the Executive Committee with the President and President-elect to provide strategic oversight of organization, growth, and spend.

Minneapolis, Mn, Us

How do you know your contributions and donations are making a difference in our community? Philanthropy for young professionals: The Fourth Generation Fund, a Minneapolis Foundation program, is a great start and this year we're back! And fundraising with matches up to $60,000. As a member and donor, you’re part of the decision making for fundraising and deciding how to give grants of upward to $10,000 to each organization that makes a difference in the community. Every year is a new topic that focuses on the needs within the community. You then get to scour the community for non-profit organizations that live the year’s theme through their mission and work.2012 theme: Small Business Entreprenuership. And the fun just got started with the diverse organizations this group identified as a game changer in the community.

White Marsh, Md, Us

Managed product solutions and proposal strategy for testing solutions to 6K test center networks in over 160 countries to grow beyond 450 clients. Gained buy-in to commit resources and obtained pricing estimates. And I created content strategy, writing, and development for bids and sales presentations across international and domestic sectors in academic, financial, government, healthcare, professional, corporate, and IT markets. Contributions: • Won bid contracts ranging from $100K to $10M.• Led and streamlined successful content management system migration.

Raleigh, North Carolina, Us

Bettering the world is ambitious for any individual, right? Not when you’re a part of the StartingBloc network. “StartingBloc Fellows are young leaders who share a common set of values. They believe that economic value creation and social value creation are complementary. They believe in making money and doing good.” A past Fellow at StartingBloc’s Greater Boston for Social Innovation Institute at Massachusetts Information Technology (MIT) and Tufts University. Got trained on cutting edge strategies on driving social and environmental impact through resource and capital planning and leveraging cross sector partnerships. Leading industry leading practitioners, corporate innovators, social entrepreneurs, and academia taught curriculums, intense workshops, and best practices in the areas of corporate social responsibility, social entrepreneurship, cross sector partnerships and sustainability.An amazing experience where I met some of the world's most inspirational and intelligent people that ignited social innovations by building partnerships with some of the top Fortune 500 companies to be socially responsible for helping meet the critical needs of others in third world countries.

Minneapolis, Mn, Us

Managed $150M+ product category budget to ensure profitable inventory across national retail store networks by planning and replenishing inventory to deliver Just In Time (JIT) throughout supply chain. Responsible for sales forecasting and buyer partnerships to hit growth revenue targets; domestic and international vendor management and negotiation for exports/imports; identify and assess new product and market opportunities to meet guest needs by conducting consumer segmentation and competitor analyses. Selected for exclusive executive mentee program.

Buffalo, New York, Us

Buffalo, New York, Us

Education record

Harvard Professional Development Programs | Harvard Division Of Continuing Education, The Consultant'S Toolkit

Doctor Of Philosophy (Ph.D.) Coursework, Human Factors And Ergonomics

Masters Of Science (Graduated), Technical Communications (User Centered Design, Usability & Localization Emphasis)

Bachelors Of Arts (Graduated), Marketing And Communications