Eliza Shaw Email and Phone Number

• Handled a project pipeline of over 100 contracted jobs• Managed up to 18 installers from scheduling to installation completion.• Coordinated and communicated with all vendors, installers, and customers to effectively deal with problems such as delivery, labor, schedule and payment disputes.• Processed contract drawings and specifications and oversaw that the project was accordance with these documents. • Drove continuous improvement in Safety, Quality, Customer Service, and Productivity throughout all operations.• Analyzed performance and material data to eliminate bottlenecks and ensure optimal performance.• Developed a strong understanding of system functionality and customers’ needs to ensure their installation aligned with their project goals.

• Served as the main point-of-contact for customers and clients.• Coordinated with utilities, homeowners associations, financing institutions, and other permitting agencies.• Ensured on-going job progress by interacting with customers, crews, and subcontractors.• Collaborated with project developers and designers to sustain an efficient project pipeline.• Maintained records on every project and troubleshot issues relating to installations.

•Managed multiple customer accounts and oversaw all shipment activity from departure to final delivery. •Collaborated with shippers, importers, steamship lines, U.S Customs, freight forwarders, and truckers to ensure shipments were handled efficiently.•Quoted with trucking companies to provide rates to customers and coordinate deliveries throughout the U.S.•Promoted internal services by explaining the full benefits of integrating with our additional capabilities such as purchase order management, additional trade lanes, and delivery management. •Provided excellent customer service by using internal system, excel spreadsheets and steamship/ port websites on a daily basis.•Worked directly with U.S Customs, FDA, USDA, and other government agencies to file customs entries and resolve any issues or holds related to the import shipment.•Assisted managers with classifying commodities according to the U.S Harmonized Tariff Schedule.

• Analyzed import/export records to create Microsoft Excel pivot tables and shipper profiles for management.• Researched and developed updates for marine terminal port tariff.• Used Excel files and port tariff to prepare for crane arrival in June 2012.

• Researched data on current patient flow through interviewing staff • Analyzed data gathered set goals for improvement project.• Generated improvement strategies for the patient flow process • Held presentation with hospital president and staff for purpose of to address inefficiencies, give recommendations, and plan implementation phase.

• Lead a class of 18 first year students through the transition from high school to college. • Prepared lessons based on objectives to help develop skills, campus involvement, task management, and planning for a career.

• Recalculated the reorder point and reorder quantity using Meditech software• Created “visual kanban system” to trigger replenishment and control inventory.• Installed visual cues to reduce order fulfillment time significantly.• Reduced labor cost by $40,000 annually with a redesign of workflow.• Liaised with a Lean consultant to reconstruct the floor plan of the inventory room to conserve space and enhance utilization.• Held meetings with architect to review recommendations on improved room layout.• Reduced inventory on-hand by $74,500 with expected continuing improvement.