Eliza R. Email and Phone Number
Eliza R. personal email
- Valid
Delivering value to the business through initiatives that enhance operational efficiency, driving organizational development, and harnessing the power of people are my specialties as an HR executive and strategic business partner.As the Director of Human Resources of Associated Urological Specialists, I take pride in supporting key corporate goals—promoting process improvement, overcoming major operational obstacles, and building the capabilities that will ready us for the future.While leading HR for this 150-staff enterprise that serves 37,000 patients annually across 8 locations, I also act as Director of Dispensary, overseeing our urological medication dispensary business. I launched this business line to deliver on a key corporate initiative that has enhanced patient care while creating a new revenue source. This role, combined with the broad business acumen I gained in my early career, keeps me rooted in a P&L perspective and an operations-focused mindset.I attribute my success as a leader to my innate problem-solving capabilities, fearlessness in tackling daunting challenges, and a highly analytical and organized planning approach. I also have a uniquely global perspective and deep respect for diversity—having lived and worked in the US, the UAE (Dubai),and the Philippines.Core Areas of Expertise:► HR Policies & Procedures► Talent Acquisition, Development & Retention► Compensation & Performance Management► HR Transactions: Hiring, Termination, Leave► Labor Relations: Investigations, Disciplinary Actions, Grievance Hearings► Regulatory Compliance: Workers’ Comp, FMLA, Unemployment Disability, etc.► Employee Engagement & Morale► Conflict Management► Diversity & Inclusion► Strategic Planning► Change Leadership & Integrations
Associated Urological Specialists, Llc
View- Website:
- auspecialists.com
- Employees:
- 38
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Director Of Human ResourcesAssociated Urological Specialists, Llc 2014 - PresentPalos Heights, IlIn this role, I have been instrumental in unifying the business units under a single vision. I have helpedto optimize the corporate structure with modernized and improved HR and operational system,policies, and processes. I preside over both the medical practice and a separate billing company as the most senior HR leader of a 150-staff operation. I provide guidance and support to managers across 10 business units.✦ IMPACT ✦HUMAN CAPITAL MANAGEMENT: Created a people strategy aligned with corporate goals. Identifiedtalent gaps and redundancies and restructured the organizational chart. Launched L&D programs to invest in the future of the company’s human capital.CULTURAL TRANSFORMATION: Fostered a culture of accountability by clarifying responsibilities andperformance expectations.CHANGE MANAGEMENT: Led post-M&A integration with an impact on culture and processes,strengthening the company’s reach and revenue power.HR POLICY DEVELOPMENT: Overhauled the PTO policy to deliver dramatic savings and improve staffwork-life balance. Conducted market research and interfaced with legal and IT to integrate new PTOprocesses into the HRIS.PROGRAM DEVELOPMENT: Transformed the compensation program, to better align with market value,drive performance, and improve morale. Introduced performance reviews and developed salary gradesand a goal-based structure.PROCESS IMPROVEMENT: Launched an HRIS platform to streamline functionalities, house data, andimprove planning. Improved the recruiting process to attract better talent and reduce turnover.AUTOMATION: Revamped the retirement plan to deliver savings, improve accuracies throughautomation, and enhance employee access to information through a self-service portal.
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Director Of DispensaryAssociated Urological Specialists, Llc Oct 2015 - PresentPalos Heights, IlMy mandate in this role was to build a revenue-generating business line from scratch to deliver on atop-priority corporate objective. I launched a service that enhanced patient care while driving financialperformance, all the while fulfilling my concurrent HR leadership responsibilities.As Director of the urological medication dispensary business, I built and continually seek ways tooptimize operations, leading 2 direct reports. This role has broadened my perspective as an HR leader,giving me greater insight into operations and how to add value in areas outside of traditional HR.✦ IMPACT ✦COMPLIANCE: Overcame a major operational obstacle by securing CVS credentialing and AHCHaccreditation in record timing, enabling service to the entirety of the patient population.OPERATIONAL DESIGN & CAPABILITY BUILDING: In less than a month, built out the entire value chain and rolled out processes across the 10 business units.BUSINESS AUTOMATION & BUSINESS PROCESS IMPROVEMENT: Implemented a DocuSign process that delivered savings and reduced manual processes, enabling redirection of staff resources to value-added activities.
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Admissions AdvisorColorado Technical University 2011 - 2014Downers Grove, IlIn this higher-education admissions role, I outperformed all of my KPIs, increasing the number ofstudents enrolled. My performance was recognized through both promotion and enrollment in asupervisor training program.SKILLS BUILT & LEVERAGED: Written & Spoken Communication, Leadership, Problem Solving, CustomerService, Respect for Diversity, Performance Excellence -
Sales Business DevelopmentVarious Companies Mar 2003 - Jan 2011San Francisco, CaThrough a series of roles with Northwestern Mutual, Comcast, Ultima, Novare, and Honda, Idemonstrated an ability to hit the ground running despite the challenge, industry, or function—whilesimultaneously gaining a broad business acumen.CUSTOMER SERVICE: Exceeded targets in commission-based sales roles. Strengthened customer-service and strategic-influencing skills, gained finance know-how, and a deep understanding of thechallenges of sales organizations.OPERATIONAL REDESIGN: Overhauled the business model for Ultima, a Philippines-based consumerproducts distributor, to increase sales from small business owners through a microfinancing concept.BUSINESS AUTOMATION: Strengthened expertise in IT transformation and operational efficiency withNovare, a Philippines-based IT company that served businesses by replacing labor-intensive manualprocesses with new technology solutions. -
Cabin CrewEmirates 2004 - 2007Dubai, United Arab EmiratesAs one of my first jobs out of college, this customer-facing service role on flights in and out of a majorinternational hub gave me invaluable experience and a foundational professional skill set.SKILLS GAINED & LEVERAGED: Customer Service, Diversity, Cultural Sensitivity, Teamwork,Collaboration, Efficiency.
Eliza R. Education Details
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Bachelor'S Degree -
Communication And Media Studies
Frequently Asked Questions about Eliza R.
What company does Eliza R. work for?
Eliza R. works for Associated Urological Specialists, Llc
What is Eliza R.'s role at the current company?
Eliza R.'s current role is Director of Human Resources ✦ Strategic Business Partner ✦ People Strategist ✦ Tactical Leader with P&L perspective.
What is Eliza R.'s email address?
Eliza R.'s email address is em****@****ail.com
What schools did Eliza R. attend?
Eliza R. attended University Of Baguio, Assumption College, San Lorenzo.
Who are Eliza R.'s colleagues?
Eliza R.'s colleagues are Destiny Williams, Andia Ali Cpc, Cuc, Arlena Bennett, Sylvia Gude, Kristin Balandis, Janet Davila, Deborah Miller.
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