Eliza Seager Email & Phone Number

Ipswich, United Kingdom

Key responsibilities• Pro-actively establishing and supporting robust working relationships with key partner agencies and the community to create awareness and uptake of the service. • Facilitation of training to professionals within primary care who have regular contact with our target audience. • Co-ordinate an effective company presence at public events to ensure maximum footfall and referrals into the wellbeing service. • Evaluation of training and event delivery to accurately capture data and identify potential key areas of improvement. • Mentoring clients to quit smoking which includes 12 weeks of tailored behavioural support with medication and coaching skills. • Set up quarterly performance reviews with pharmacies and GPs to provide feedback on collated data to motivate external partners leading to an overall improvement in primary care KPIs.Key achievement• Responsible for increasing productivity within primary care by 15% over a one-year period resulting in a 21.5% decrease in cost per quit expenditure for OneLife Suffolk. • Provided evidence-based behavioural support to 3213 clients over a one-year period, with 61% (1987) successfully achieving a long-term lifestyle change of quitting smoking.

Key responsibilities • Provide a single point of access for all clientele and achieving the KPI to have a brief health intervention with 100% of callers to maximise service impact.• Used motivational techniques with clients to build a climate of trust whilst handling sensitive information and accommodating complex physical and mental health conditions. • Exceptional working knowledge of service provided and harmoniously working with team members in every area of the service.• Liaising efficiently with health professionals and keeping a flexible approach to sudden deadlines and changing priorities. • Daily use of Microsoft Office Software and entering data on bespoke systems to ensure the accurate record of company KPIs.Key achievements• Received recognition for my hardworking attitude and was asked to act up as Client Advisor Lead from Sept – Dec 2018.• Achieved professional growth by getting promotion to another role within eight months at the company.

Ipswich, United Kingdom

Key responsibilities• Displaying a positive, approachable and reputable manner to contribute to the smooth running of the theatre shows. • Skilfully anticipated and addressed customer satisfaction needs, dealing with them promptly and discreetly.• Balanced cash register and promoted waste reduction and profit losses by effective stock rotation. • Kept area clean to comply with UK laws and venue standards and had excellent working knowledge of fire and safety procedures. • Organised working during high pressure environments during sell out shows of 1500 guests.

Ipswich, United Kingdom

Operating public helpline for childcare providers, members of the public and medical professionalsSocial Media ManagementDistributing highly confidential and sensitive applications regarding vulnerable childrenRecognising and reporting any potential safeguarding issues and notifying appropriate members of teamMonitoring team inboxes and communicating with customers professionally and in a timely manner

Auckland, New Zealand

Organising and electronically filing highly confidential medical information using four electronic data systems.Working in a fast paced environment with tight deadlines and turnaround times.Managing corporate inboxes.Processing large invoices from medical services for major surgeries and emergency procedures.Triaging high priority cases for further attention. Liaising with the finance department and health claim specialists.Contacting claimants regarding the outcome of their claim.Handling distressed, anxious and upset customers.

Ipswich, Suffolk

Logging, collating and presenting data for personal injury and property damage claims.Handling difficult situations and distressed customers.Acting Business Support Team Leader role given in April for six months.Involvement in software development projects.Sitting in on interviews and training mentor for new members within department.High level of detail when creating official legal documents that would have to stand in court if questioned.Representing the sector at local events like The Suffolk Show promoting our new services and products. Other duties included general typing, minute taking, organising meetings, diary management, data entry and following the company's procedures set in place.

Ipswich, United Kingdom

Due to recognition of my hardworking attitude and willingness to learn I was offered an opportunity to act up as a Business Support Team Leader in April 2016 for six months. This role included:Had the supervisory responsibility for a team of business support.Manage day-to-day performance management of staff and personal development reviews.Assist with the recruitment and selection processes by examining CVs, carrying out interviews and training temporary and new staff.Financial budgeting and forecasting.Creating meeting agendas, conducting meetings and liaising with the department manager.

Ipswich, United Kingdom

Taking a range of calls from members of the public and major businesses regarding electrical faults and potentially dangerous situationsCovered the East of England, so there was always a high volume of calls from a variety of customersGiving out safety advice, following protocol and liaising with local councils and the emergency servicesRequired a calm and confident telephone manner to take calls from and update worried and angry customersAccurately logging calls on internal data systemMaking pro-active outbound calls

A Levels

Gcse