Design and deliver professional development programs across UNSW Sydney and UNSW Canberra. Working with a range of different stakeholders and clients across the university such as Academics and Professional staff to enhance their capability in their current and future roles.

• Executive Coaching provided to external executives including;CEOs, Managing Directors, Senior Management and Directors and Middle Management• Conducting 360 diagnostics and feedback delivery discussions.• Program design and Extensive Facilitation of group coaching, leadership workshops and training programs.• In-depth report writing of quantitative and qualitative data for external company consultation and advisory.• Planning and implementation of process improvement to maximise coaching cost efficiencies for the business.• Work with providers to ensure up to date with industry knowledge, regulation, policies and procedures for people and culture.• Mentor and develop coaching skills and abilities of internal coaches. • Supervise, appraise, evaluate the executive coaching team.• Develop internal best practices around coaching admin and systems.• Review and recommend structural business changes in line with strategic growth.

• Led a team of 16 coaches nationally.• Behavioural and Performance Coaching for individuals referred by their team leaders who may require additional coaching around performance, behavioural or any disabilities affecting their BAU roles.• Executive Coaching provided to executive leadership team, senior team managers, and regional coaches.• Developed Best Practice coaching strategies and initiatives to align with BT strategies to develop BTFG future leaders.• Focus on Creation and maintenance a coaching culture in BTFG through the provision of thought leadership, coaching development for coaches, managers and team leaders.• Partnering with BTFG Senior Managers and coaches across Sydney, Brisbane and Adelaide to ensure consistent application of best practice coaching processes.• Enhance Customer Experience through the effective management of call quality monitoring, coaching and providing real time feedback for coaches and consultants.• Active Participation in the coaching community of practice, observing, supervising other coaches to enhance self development and share knowledge across all BTFG sites through an online coach portal.• Manage the scheduling and tracking of coaching activities across BTFG to ensure coaching is executed.

• Personal and well-being coaching for individuals who may require additional coaching around performance, behavioural or any disabilities affecting their BAU roles.• Coaching skills to new consultants and managing their anxiety when entering the workplace.• Leadership and management of small team with higher coaching duties within the department• Writing and implementation of new Quality Monitoring guide in line with new technical /customer experience focus.• Design and implementation of group training sessions for individuals who are dealing with contentious issues within the workplace i.e. Dealing with emotional callers and complaints, Confidence etc.• Workshop design and facilitation of mental health issues in the workplace including workshops on stress, anxiety and depressive symptoms. Created awareness for senior management of the effects of the workplace on employees, included solutions and engagement methods to implement.• Developed bespoke strategy plan for specific employees who divulged they had neurological learning disorders and worked with management to adjust the workplace• BAU responsibilities: Management of SAPS, SBS coaching, buddying sessions, coaching (New to Role, Invest, Challenge) sessions.• Developed Co-Coaching Workshops for potential leaders interested in coaching and providing them with practical training elements to assist with their future coaching sessions and confidence in providing coaching to others.• Instructional design and presentation of “psychologically safe workplace” project to ensure mental health and well-being in the workplace is sustained as a forefront issue for all employees.