- Analyzing and review product requirements to assure the highest feature quality- Diagnosing pain points, discussing doubts/queries/improvements with product and development team- Design and write automation tests using Cypress- Independently responsible for manual testing of new product features- Review and investigation of customers’ issues- Preparing and updating test documentation- Reporting and verifying bugs

• Solved problems of users all over the world with customer satisfaction score minimum of 98%• Answered 400+ tickets per month in ZenDesk• Reproduced errors and user scenarios• Created workaround of user problems for fixing (screenshots, logs, search in databases)• Created bug reports in YouTrack• Collaborated with other teams to request information and resolve issues (Development, Product, Marketing, Sales, Finance, Legal)

• Provided full employee support for more than 100 employees in 5 locations including Prague• Assisted the QA team in solving long-term tasks (testing a new version of Veeam One reporter)• Created tasks in JIRA and ticketing systems collaborating with QA, Design, Legal, Finance teams• Organized the participation of employees in IT events including international ones (approx. 40-50 events per year – NDC, Heisenbug, Highload, C++ Russia, etc.)• Created 8 internal instructions and updating them

- provided telephone service to clients of 10+ customer companies- organised a system for solving customer requests based on the optimization of technical specifications- trained more than 20 new employees- optimised the process of weekly voice menu recording

- organised a system of employee support in the context of doubling the staff- managed 5 long-term projects in marketing, development, and finance areas- improved the company's marketing publication process publishing 5 expert longreads in 6 months- implemented a document management system reducing the payment terms for contracts- optimised the process of exchanging correspondence using online services