US Custody | End to End Corporate Actions

Support to carriers, clients and drivers regarding shipment's dates and other details.Monitor and control shipments around EU.Matching customer's needs and company's available solutions.

- Support users with computer devices and its software with a higher solution demand.- Efficiency is one of the drivers in focus- Balance technical information and human communication to elevate the relationship level between users and their devices.- Data privacy: handling critical and sensitive user information.- Attention to details required.- Identify fraud patterns, analytical thinking and problem solving skills.

- Support to software and mobile device users of the biggest technology enterprise in the world, within EMEIA range. - Focus on providing an excellent user experience.- Reproduce applicable troubleshooting.- Finding and sharing helpful content to enrich user's knowledge. - Privacy and data security is a top priority.- Taking knowledge tests and constant improvement seek, goals and performance metrics.- Internal procedures adoption and soft skills such as emotional… Show more - Support to software and mobile device users of the biggest technology enterprise in the world, within EMEIA range. - Focus on providing an excellent user experience.- Reproduce applicable troubleshooting.- Finding and sharing helpful content to enrich user's knowledge. - Privacy and data security is a top priority.- Taking knowledge tests and constant improvement seek, goals and performance metrics.- Internal procedures adoption and soft skills such as emotional resilience and ethics). Show less

- Front desk and administrative assistant at the largest fin tech office in Latin America. - Balanced several activities coordinating it with a sense of priority, teamwork and soft skills.- The customer service was focused on the employees and support several teams. - Looking for available resources to provide employees a great workplace experience. - Slack and Google tools were the main communication and data sharing softwares.

- Flight ticket sales department. - Issuing tickets and additional service fees, - Online payment security assistance. - Manage and update daily reports and cash control worksheets. - Also, taking care of check-in, boarding and flight arrivals: document checking, baggage dispatch, executive service, general guidelines and flight archiving.

- Main function was to register the entry and exit of passengers of all nationalities in the International Traffic System. - Check the authenticity of visas and documents, boarding authorization statements. - Forwarding of the necessary processes to the Federal Police, in the presence of irregularities in the passenger's documentation.

- Using a software with specific codes to manage passanger information into their flights. - Contribute to an agile and effective schedule, worked as a check-in agent at Sao Paulo International Airport- Checking documents and dispatch of luggage.

Lived with a native family, in the Washington DC region. Fulfilling a weekly workload related to the care of two children. Work that required a lot of responsibility and attention​. As part of the proposed cultural exchange, there was an intense family relationship, participating in celebrations, holidays and family events in general. Meanwhile, studied at local institutions for language and professional improvement.

- Schedule management with agile and effective communication.- Redirecting calls.- Scheduling and registering medical exams, instructing patients about the procedures and accreditation of medical insurance.- Also, supported the delivery, organization and diagnostics updates on exam results.

- Manage cash control: Kept track of daily payment records in a internal system.- Received tuition payments from students.- Helped with the issuing and payments of employee' salary.- Issuance of receipts.- Organization of files (contracts, certificates, bills, etc). - Manage SPC/SERASA (National score system) registers- Mailing, bank deposits and office supplies purchases. - Enrollment and assistance to students.