Small online tour operator business, working remotely. Managing all incoming enquiries and convert to bookings. Responsible for travel confirmations, flights, itineraries, arrangements, payments, sage updates, and booking tracking systems.Reason for leaving: Retrenched due to Corona crisis

Small tour operator business. I managed quotations for accommodation and travel activities, reservations, flight and activity schedules, designing of itineraries, and all client communication. I assisted our regional office and debtors.

Started the Direct Department to provide support to the reservations office and Regional luxury properties. Direct enquiries increased significantly under my management that converted to higher sales and growth in repeat client business. Created, implemented, and maintained various documents/templates with procedures, including the database, for improved workflow and tracking. Worked closely with other departments on strategies and campaigns and build excellent guest relations while managing… Show more Started the Direct Department to provide support to the reservations office and Regional luxury properties. Direct enquiries increased significantly under my management that converted to higher sales and growth in repeat client business. Created, implemented, and maintained various documents/templates with procedures, including the database, for improved workflow and tracking. Worked closely with other departments on strategies and campaigns and build excellent guest relations while managing direct reservation processes, reporting, flights, and debtor assistance. Show less

Reservations and office manager for local office and Regional luxury properties. Managed, supervised, and trained staff, and implemented and maintained the necessary systems and policies. Handled the reservation process and delivered accurate reports; managed the filing systems, leave rosters, flight schedules, customer relations, complaints, templates, and debtor assistance.