- Onboarded 80-100 SA, UK and EU candidates monthly onto the job search platform, ensuring they understood how to effectively utilise the platform.- Shared industry and market insights with candidates to help them make informed career decisions and set market related salary expectations.- Assisted candidates in identifying job opportunities that align with their skills, experience, and career goals.- Provided personalised guidance and support to candidates throughout the recruitment process, from initial company outreach to successful placement.- Acted as a liaison between candidates and companies, through ongoing collaboration with Account managers.- Advised candidates on best practices for resume building, interview preparation, and career development.- Conducted mock interviews with candidates to help them prepare for formal interviews.- Conducted weekly and monthly metrics analysis to track candidate progress and placement outcomes.- Worked collaboratively with team members to share best practices and streamline operational processes.

- Collaborated with senior managers and provided weekly reports on team performance.- Participated in strategy meetings and contributed to quarterly goal-setting.- Developed quarterly OKRs to align team efforts with company objectives.- Led project management initiatives to ensure timely and efficient project completion.- Oversaw and actively ran recruitment, onboarding, and training processes.- Created Standard Operating Procedures (SOPs) for the Support Team to enhance operational efficiency.- Developed and implemented retention strategies, focusing on re-engaging historical customers.- Created Individual Development Plans (IDPs) for team members to foster growth and development.- Conducted regular check-ins with team members, providing a platform for metrics analysis, project progress discussions, brainstorming, and support needs assessment.- Monitored performance to maintain optimal productivity.- HR - Leave requests and team capacity planning.

During my time as the Team Representative, I held the same responsibilities as the Suppot Lead position.

- Maintaining ongoing relationships with clients and tutors- Efficiently resolve client complaints- Invoicing and allocation of client payments- Developing and implementing retention strategies- Creating an Onboarding Program for new hires to the Support Team Training and mentoring of new hires- Development of Standard Operating Procedures for the Support Team - Manage large volumes of emails, tasks and calls daily

Primary School Teacher