Elizier Joy Bugtong, Rpm Email & Phone Number

Valenzuela, Ncr, Ph

• Coordinates and prepares orders for clients including cost, schedules, and recruitment flow• Manages and monitors daily operations to make sure demands and requests of clients are met• Prepares budget reports, compensation-related matters, and other salary-related processes• Officiates employee work shifts and schedule work tasks, meetings, and other related initiatives• Works hand-in hand with the upper leaders and the manager about team's initiatives and projects• Updates KPIs and other data-related reports to show team's progress on the current initiatives• Does the first layer of checking for all tasks and initiatives as assigned to staff members• Proposes solutions and actions for all operational troubles before endorsing to the upper management• Endorses several announcements needed for the customers• Does the confirmation for record reconciliation of customers before salary computation to assure record accuracy• Officiates 1-on-1 coaching sessions to customers to settle any disputes in terms of their salaries and other major concerns• Endorses performance reports to division leader as basis for monthly evaluation• Handles daily operations that also includes customer service operations thru answering Skype, email, and SMS inquiries• Prepares contracts and other certifications as requested• Participates in several initiatives and special projects to further boost operations thru research and data gathering

• Coordinates and prepares orders for clients including cost, schedules, and recruitment flow• Leads the training, and supervising staff members in dispatch operations• Supervises individual work tasks to staff members focusing on daily operations• Officiates employee work shifts and schedule work tasks, meetings, and other events• Works hand-in hand with the upper leaders and the manager about team's initiatives and projects• Updates KPIs and other data-related reports to show team's progress on the current initiatives• Does the first layer of checking for all tasks and initiatives as assigned to staff members• Proposes solutions and actions for all operational troubles before endorsing to the upper management• Drafts and approves several announcements needed for the customers• Monitors, ensures, and does the final approval of records of customers before salary computation to assure record accuracy• Officiates 1-on-1 coaching sessions to customers to settle any disputes in terms of their salaries and other major concerns• Endorses performance reports to manager as basis for monthly evaluation• Handles daily operations that also includes customer service operations thru answering Skype, email, and SMS inquiries• Prepares contracts and other certifications as requested• Participates in several initiatives and special projects to further boost operations thru research and data gathering

• Leads the training, and supervising staff members• Supervises individual work tasks to staff members focusing on daily operations• Officiates employee work shifts and schedule work tasks, meetings, and other events• Works hand-in hand with the upper leaders and the manager about team's initiatives and projects• Updates KPIs and other data-related reports to show team's progress on the current initiatives• Does the first layer of checking for all tasks and initiatives as assigned to staff members• Proposes solutions and actions for all operational troubles before endorsing to the upper management• Drafts and approves several announcements needed for the customers• Monitors, ensures, and does the final approval of records of customers before salary computation to assure record accuracy• Officiates 1-on-1 coaching sessions to customers to settle any disputes in terms of their salaries and other major concerns• Endorses performance reports to manager as basis for monthly evaluation• Handles daily operations that also includes customer service operations thru answering Skype, email, and SMS inquiries• Prepares contracts and other certifications as requested• Participates in several field works such as gift-giving, SGDs, and other outreach programs for customers• Participates in several Tutor Support initiatives and special projects to further boost operations thru research and data gathering

• Assists the Team Leader in hiring, training, and supervising staff members• Assigns individual work tasks to staff members focusing on daily operations• Helps team leader assign employee work shifts and schedule work tasks, meetings, and other events.• Does the first layer of checking for all tasks and initiatives as assigned to staff members• Proposes solutions and actions for all operational troubles before endorsing to the Team leader and upper management• Updates KPIs in behalf of Team Leader to check progress of each goals• Drafts several announcements needed for the customers• Handles basic HTML/website creation tasks for the customers• Monitors and ensures record accuracy of customers before salary computation• Conducts 1-on-1 coaching sessions to customers to settle any disputes in terms of their salaries and other major concerns• Endorses performance reports to Team Leader as basis for monthly evaluation• Handles daily operations that also includes customer service operations thru answering Skype, email, and SMS inquiries• Prepares contracts and other certifications as requested• Participates in several field works such as gift-giving, SGDs, and other outreach programs for customers• Participates in several Tutor Support initiatives and special projects to further boost operations thru research and data gathering

• Handles online interviews on home-based tutors• Does the confirmation of interview schedule of the home-based applicants• Handles both group and one-on-one training of qualified applicants• Responsible in opening ads and vacancies in various SNS sites such as Facebook, Jobstreet, etc.• Updates several recruitment-related trackers and KPI’s• Answers recruitment inquiries from applicants and trainees• Conducts some monthly and weekly recruitment-related reports• Conducts recruitment-related trainings• Participates in creating out HR-related business processes• Handles some special projects assigned • Handles support team for home-based tutors

• Administer, score, and interpret psychological exams and intelligence tests• Guide applicants regarding the application process• Prepare forms and contracts for newly hired employees• Source and do the pooling of qualified applicants through different mediums• Conduct preliminary interviews of new applicant for background checking• Conduct initial interviews of applicants before endorsing them to the their designated supervisors• Make weekly and monthly reports of the recruitment status to be endorsed to the HR Manager• Facilitate the weekly HR Department Meeting and make a status report on the issues addressed• Update the job order online database and applicants’ status on their application• Answer phone calls and email inquiries