• Complete call campaigns for various Drexel University events

• Performed real-time monitoring of call center performance to ensure timely customer service• Established and maintained communication channels regarding national events that impact call volume• Interfaced with Local Management Centers to determine severity and duration of outages and take appropriate action• Collaborated with key business partners and Comcast Call Centers to identify opportunities for improvement• Conducted hourly, daily, and monthly reports to higher management about the status of various lines of business

• Established and implemented market research to enhance client base• Verified account invoices• Extensive telephone interaction with current and potential clients• Executed promotions through direct mail and electronic mail• Conducted internet research to update current customer databases• Synthesized various Excel and Quickbooks databases