▪ Providing technical support to IT systems users (ISPO, Arachne, Repository system)▪ Managing user accounts▪ Preparing methodological guidelines and manuals for system users ▪ Manual testing and bug reporting via JIRA platform▪ Providing tasks related to system development ▪ Data cleaning and importing▪ Providing support and consultations to ministries regarding system functionalities

▪ Managed Project Life Cycle in order to provide best customer experience▪ Carried out careful review and analysis of relevant project documentation in order to ensure compliance with company´s internal rules▪ Performed order booking in order management system SAP utilizing Salesforce platform ▪ Issued 3rd party purchase orders and customer invoices as per statment of work▪ Ordered hardware and software ▪ Supported Business Controls & Audit compliance

National project "Effective public policies through better understanding of civil society"▪ Monitored project outputs and tracked the values of result indicators via ITMS2014+▪ Submitted annual implementation reports for managing authority▪ Prepared documentation related to project financing (requests for payment)▪ Followed visibility and communication requirements of EU funded project▪ Provided guidance and support to project partners and other participating stakeholders

National project "Effective public policies through better understanding of civil society"▪ Provided administrative and technical support in project implementation▪ Provided support in regular project monitoring ▪ Processed employees' personal information and employment contracts▪ Supported relevant tasks related to project financing (public procurement, requests for payment)▪ Organized project meetings and conferences

▪ Administrative and organizational running of the headquarters ▪ Support for Operations department

▪ Administrative and organizational running of the headquarters