Eric Johnson Email & Phone Number

Durham, North Carolina, Us

At KBI I have implemented a PKI infrastructure using Microsoft Certification Authority, an imaging creation and deployment processes using Microsoft Deployment Toolkit with DFS-R for file replication between sites and enabled Bitlocker on all end user machines with the storage of the recovery password in Active Directory. I have also created several Group Policy objects to make sure computers and users have the policies required by the organization.As part of the security team, I implement Exchange Online rules and filters to help prevent spam and phishing emails from being received, configured and maintained ESET Management Center to make sure endpoints were secure, set up Microsoft Defender ATP to monitor activity and alert on malicious events.

West Fargo, North Dakota, Us

Accountable for creating and maintaining Virtual Machines in both a VMware and Hyper-V environment. Responsible for creating operating systems images for deployment, applying security updates and applications to client machines using SCCM. Managed Office 365 products including Exchange, Intune, Skype for Business. General network troubleshooting and configuration. Documentation creation.End user workstation troubleshooting and repairs.

Troubleshoot computer hardware and software issues for employees within Microsoft.Replace failed hardware components on laptop and desktop computers.Set up computers for new employees which includes installing an operating system, device drivers, the current version of office, and adding the employee as an administrator to the computer.Assist the local IT Manager with tasks ranging from installing/removing servers and network equipment from server racks to creating inventory and configuration documents.Travel to other Microsoft locations to provide support when needed.

Munich, De

Troubleshoot computer hardware and software issues for employees within Microsoft.Replace failed hardware components on laptop and desktop computers.Create custom operating system images to deploy on computers.Manage private web and file sharing servers.

Troubleshoot hardware and software issues for restaurant Point of Sale systems.Provide configuration changes to POS systems on a Time and Material basis.Diagnose issues with sales and labor reports.Keep bench systems up to date with all current upgrades.