Jorge Aleman Email & Phone Number

Grass Valley, CA, US

Auburn, California, United States

Deli Team Member - June 2020 to presentExcellent Customer interaction throughout the Deli and entire storeDeli baker and stocking pre-packaged baked goodRan daily inventory count for OOD products and stocked new product prior of store openingPrepared Deli counters dailyCompleted closing procedures at Health Department standardsAs Inventory Control Manager.

Grass Valley, California, United States

Remote OS deployment and updates to PC’s for local Dealerships.PC, mobile device and network troubleshooting.

Auburn, California, United States

Daily staging of Meat and Seafood countersWeight and packaged all Meat, Poultry and Seafood products for display casesRestocked cases with fresh pre-packaged products to maintained display cases fullClosed the Meat and Seafood counters during late shifts

Auburn, California, United States

Sent to work for Protronics by Robert Half Technology - Auburn, CaliforniaPerformed Hardware upgrades, computer configurations, deployment of new computers, rewired network cabling, configured access points and printer support to some of Protronics customers which include:Placer County Fire DepartmentAuburn Police DepartmentEl Centro Restaurant.

Grass Valley, California, United States

• Performed the duties of a Rural Delivery Agent as a seasonal employee for the USPS
• Load assigned vehicle with all the mail and parcels for the day
• Picked up all mail in Outgoing mailbox throughout the route
• Downloaded all picked date from handheld device at finish of the route

Grass Valley, California

• Provided experience technical phone, chat and video support to field Solar installers of SolarEdge products throughout the U.S., Canada and Latin America
• Created and completed cases in a timely matter to full satisfaction of SolarEdge customers
• Facilitated customers with Warranty replacement requests, case status and tracking information as requested
• Triaged and escalated cases to higher Tiers of support when necessary

• My technical career started with Pacific Bell Network Integration, a subsidiary of Pacific Bell. Later, Pacific Bell was merged with SBC followed by SBC acquiring AT&T. SBC kept the name of AT&T as its new identity.
• Member of Tier 3 management and support team responsible for virtual TACACS servers and Web based applications in a 24x7 environment with On-Call Tier 3 support rotation and after hours requirements
• Maintained and executed upgrades of 285+ Virtual Cisco TACACS servers and web based applications used globally in Call Centers
• Experienced supporting WAN/LAN environments
• Peer mentoring and training of Tier 1 & 2 teams during semi-weekly learning sessions and one-on-one
• Developed training content and materials, job aids, presentations, tutorial recordings for training/cross-learning sessions with teams in Europe, India and the Philippines

• Highly experienced IT Desktop and Windows Server support for peers, clients and vendors in person or via Telephone with On-Call support
• Provided maintenance and supported user account administration in Active Directory, Group Policy, Exchange and network printers access
• Managed building security access, coordinated work space assignments with AT&T Real Estate department
• Managed weekly tape back-ups using Veritas Netbackup, performed on-demand retrieval and archived back-up tapes, prepared tapes for offsite storage cycle provided by Iron Mountain
• Assigned and maintained Remote Access Service (RAS) software and RSA SecurID tokens
• Provided training and support documentation for IT related procedures: Remote VPN access, email access, servers storage usage practices

• Received equipment from vendors and process purchase orders
• Staged equipment prior to installation of new IOS/OS
• Maintained adequate stock levels of networking products (router, switches, cables, power supplies, etc.)
• Processed and documented all incoming and outgoing equipment daily
• Received and allocated all company correspondence
• Trained with IT engineers prior to transitioning into IT Department from the warehouse