Munir El Kadi Email and Phone Number

- Health and Education IT programs (Jordan and Iraq)- ITIL Implementation Consultant- Change Management Projects

• Management and maintenance of the college level service and project portfolios, and the Service Knowledge Management • Conceptual Design, development and Delivery of green and sustainable IT solutions in the areas of educational effectiveness and quality, asset management, and training• Utility and Warranty requirement analysis and stakeholder expectation management in newly in-house and third party IT solutions• Design and implementation of metrics and measurement tools for new and changed solutions• User-acceptance testing of third party solutions• Staff training on new and changed solutions• ITIL service support in areas of incident and problem management• Management of the Help Desk System• Ensuring that service level targets are met and taking action in case of breach of internal level agreements or of service level agreements with vendors• Teaching course 239 for diploma level students, Business Essentials for Business Diploma (ABTC) and Teaching Computer Literacy for WRP studentsHighlight of Achievement3 Delivered projects (Asset Management, eBooking and PD services) where considered as best practice initiatives that are considered for system wide implementation across HCT (2014)

• Provided 2nd and 3rd level support for desktop, network and server related issues.• Performed IT incident and problem management• Ensured high level of availability of Systems equipment and related infrastructures in accordance to the Operational Level Agreements• Performed environmental readiness testing, functional testing, system compatibility testing, and system capacity testing for new and changed services• Advised and makes recommendations on improving performance and on providing additional and enhanced IT services and processes• Liaised with other Colleges on Systems related issues.• Provided training to fellow ITS team members and college staff as required.• Provided technical consultations on web, multimedia and database driven projects to teaching staff at colleges as part of Education Technology support staff • Developed several web applications for systems and educational needsHighlights of Achievement:Surf2Work being finalist in IT Challenge UAE and IT Challenge Sweden.(2004). The course continued to be taught for ten years and components of the course where used to develop new courses

• Develops web and offline multimedia packages for Al Bawardi and its clients• Presales negotiations and contract estimations• Acts as a second level support on issues related to pc support (IBM compatible and MAC), web, email and database servers.• Business development of a small unit of Al Bawardi that was supposed to be a multi-media advertisement armed. Project was scrapped later on by senior management.

• Research on trends of web advertisement and promotion• 3D animation and graphics• Web and multimedia presentation design• Corporate branding through graphics• Production of corporate and marketing training material

• Curriculum development for courses in office, windows, basic programming skills and graphic packages.• Instructor of courses related to work readiness programs, English for Business, office, windows basic programming skills and graphic packages.

Teaching Physics to Grades 9-10 O level students