Web Data, Proxies, Automation & Everything In-Between.

Manage a number of critical responsibilities both in communications and operations divisions of the digital marketing department, with communication responsibilities including: •Developing and implementing digital marketing plans across tourism verticals in collaboration with area-specific marketing managers with the objective of increasing destination visibility, nurturing B2B relationships, and generating interest based on demographic trends. •Preparing, producing and editing media… Show more Manage a number of critical responsibilities both in communications and operations divisions of the digital marketing department, with communication responsibilities including: •Developing and implementing digital marketing plans across tourism verticals in collaboration with area-specific marketing managers with the objective of increasing destination visibility, nurturing B2B relationships, and generating interest based on demographic trends. •Preparing, producing and editing media content in written, video, and photo caption formats for utilization across all official digital channels. •Researching, outreaching and building relationships with influencers whose identity and target audiences align correspond with the current board’s objectives. •Creating customized itineraries for VIPs visiting the kingdom, ensuring that their experience covers the country's tourism highlights while balancing their own personal interests.•Monitoring and responding to inquiries and concerns across all media platforms and official communication channels with the objective of portraying the hospitable and welcoming face of Jordan. •Developed, updated, and restructured numerous aspects of official website including SEO, SEM, UI, UX, copy, structure, and visuals in collaboration with JTB’s official tech agency. •Organized, planned, scheduled and reviewed a number of unique projects that successfully gained high digital impact and visibility, providing essential information to target audiences.•Developed, organized, and digitized the tourism board’s 8-year-old media archive to guarantee accessibility, quality, and ease of navigation for both internal and external stakeholders. •Worked as lead drone operator and drone project manager for JTB, capturing photography and videography, and working with drone professionals to capture areas with low media coverage, ensuring the highest quality footage is added to the media archive. Show less

•Regular contribution writer for a local multi-channel English language news organization (JordanNews.jo) that receives an average of 112K unique visitors per month. •Focus on e-sports and e-gaming stories, by identifying regional trending topics in the e-gaming and e-sports sector within the region. •Composed a variety of trendy stories based on a variety local and international sources and perspectives, curated for both print and online publication. Freelance portfolio:… Show more •Regular contribution writer for a local multi-channel English language news organization (JordanNews.jo) that receives an average of 112K unique visitors per month. •Focus on e-sports and e-gaming stories, by identifying regional trending topics in the e-gaming and e-sports sector within the region. •Composed a variety of trendy stories based on a variety local and international sources and perspectives, curated for both print and online publication. Freelance portfolio: muckrack.com/eyadelkhatib Show less

▪Managed a team of 8 customer service agents servicing the UK shipment team.▪Ensured inbound and outbound communications are handled effectively and on schedule.▪Implemented new procedures within the team in aim to improve overall team performance.▪Mentored team members individually in order to address any shortcomings and motivate professional growth.▪Managed workflow and allocated tasks to various team members ensuring optimal performance.▪Approved, managed, and led… Show more ▪Managed a team of 8 customer service agents servicing the UK shipment team.▪Ensured inbound and outbound communications are handled effectively and on schedule.▪Implemented new procedures within the team in aim to improve overall team performance.▪Mentored team members individually in order to address any shortcomings and motivate professional growth.▪Managed workflow and allocated tasks to various team members ensuring optimal performance.▪Approved, managed, and led training for new and existing customer service agents.▪Processed daily, weekly, and monthly service reports for supervisors and management.▪Suggested and developed script alterations and trained the team on new verbiage.▪Implemented and maintained customer service delivery model that ensured high degree of customer satisfaction and retention.▪Resolved escalated customer complaints and issues by seeking out and creating optimal solutions to the problem at hand. Show less

▪Retrieved reports for VIP client accounts and resolved problematic/late shipments. ▪Sent systematic reports stating the current issues on the concerned accounts to higher management in the UK headquarters. ▪Followed- up with international Aramex branches and couriers in order to study and resolve issues with the shipments requested from the VIP clients. ▪Ensured weekly follow-ups on outstanding shipments which have experienced delays in reaching target locations.

▪ Handled inbound and outbound communications in order to insure collections are arranged on schedule. ▪ Maintained daily communication with external branches to insure sufficiency, and customer satisfaction. ▪ Received customer collection requests and arranging for the ideal path of shipment. ▪ Handled crises control in the event of a misplaced shipment and insured that the shipment is delivered as soon as possible.