Ella Babila Email & Phone Number

Israel

o Delivering exceptional customer support by identifying needs and ensuring high levels of satisfaction.o Tracking progress on action plans and resolving or escalating issues as needed.o Identifying customer needs to maintain consistently high service delivery and satisfactiono Conducting SaaS/platform training and onboarding sessions for client teams of up to 300 users and developing tailored training materials.o Collaborating with project managers to align product solutions with client goals, enhancing retention and value realization.

o Translated and localized FinTech NLP and behavioral modules into Dutch, facilitating the successful entry into a new market.o Developed and modernized the Dutch product and software using Pycharm and XML.o Worked closely with a cross functional team of stakeholders such as data scientists, engineers and surveillance experts.o Inspected and analyzed FinTech data for fraud and compliance issues.

Tel Aviv, Israel

o Successfully established and maintained trustworthy relationships with the company's largest inverstors from the Netherlands and Belgium, overseeing all client-related activities, including onboarding.o Engaged client's discussions on the company's goals and capitalized on marketing initiatives via phone, email and Zoom, using Salesforce.o Maintained a high standard of customer service by responding to inquiries with effective solutions and alternatives. o Optimized user experience by analyzing client product usage and offering guidance accordingly to their goals and objectives. o Performed as a liaison in carrying out the company's vision and products. o Successfully managed multiple projects, adeptly prioritizing tasks to meet deadlines. o Contributed to business development efforts, including content creation and identifying opportunities for growth.

Tel Aviv, Israel

o Managing, translating and adapting the localization and linguistic quality of digital assets from English to Dutch.o Content writing and copywriting fintech texts for the Dutch market: SEM landing pages, websites, user-acquisition emails, push-notifications, articles, customer service emails etc.o Editing and proofreading content in Dutch and English, fixing linguistic bugs and flagging localization issues to the relevant teams. o Working on multiple projects at once, while prioritizing tasks and meeting deadlines.

Tel Aviv, Israel

o Sold products/services to clients and meeeting and exceeding KPI's.o Established trustworthy relationships with global customers and provided follow up care, including upselling.

Petaẖ Tiqwa, Central, Israel

o Converting Dutch audio recordings to written versions while incorporating timestamp and coding methods.

Amsterdam, North Holland, Netherlands

o Coordinating daily restaurant management, ensuring company and municipal protocols, enforcing workplace safety, conductinginventories and balancing daily accounts.o Being the first point of contact for guests and responding efficiently to complaints and queries, providing excellent customer service. o Training new staff members and leading annual staff performance reviews.

Amsterdam Area, Netherlands

Amsterdam

o Presenting social and global issues related to cultural and religious minorities.o Developing teaching modules about cultural diversity for Dutch primary and secondary schools.o Guiding intercultural discussions to enhance awareness of discrimination, while improving student's discussion strategies.

Amsterdam Area, Netherlands

o Designing research modules.o Transcribing interviews and assisting at focus groups: taking notes and guiding group discussions. o Assisting the research panel by providing data interpretation and feedback on the research module and logistics.

Amsterdam Area, Netherlands

o Managing office administration, calendar and day-to-day office operations.o Intermediary between synagogue members, museum visitors and the board.o Providing fast, accurate and personalized communication via email and telephone.o Managing the volunteers and responsible for overseeing their activities.

Amsterdam Area, Netherlands

o Provided multiple primary and secondary students with homework assistance, remedial teaching and exam preparatory lessons.

Master'S Degree, Cultural And Social Anthropology

Bachelor'S Degree, Cultural Anthropology

University Preparatory Education, Including The Study Of Latin And Greek, Culture And Society