Ella Becker Email and Phone Number

-Leading six new managers on executing various given tasks by utilizing my attention to detail in a fast-paced environment and leadership skills to ensure practice and games run flawlessly -Built relationships with players, coaches, and fellow managers in order to contribute to the positive team dynamic and build trusting working relationships with my peers and leaders -Proactively helped players improve their all-around game which led to the team’s win record doubling in less than one year

-Provided exceptional customer service by sustaining a positive and friendly demeanor, promptly addressing customer’s needs and creating a welcoming atmosphere even during busy times, sometimes serving hundreds of customers during a shift -Adapted quickly to a dynamic and new work environment, effectively communicating with fellow staff members, managers, and customers, contributing to a positive team culture, especially during busy times such as game days, events, or weekend nights -Served as a point person during shifts for fellow staff members, helping answer question questions or aid in resolving any conflicts ensuring a seamless service and workplace environment

-Served approximately 300 customers per week for about 30 hours per week, communicating orders quickly and correctly to serve food and drinks to patrons-Communicated effectively with fellow staff members, supervisors, and patrons to create the best experience for the patrons, which includes using knowledge of more than 100 menu items-Managed financial transactions, sometimes over $500, with patrons, many times having the highest sales of over $1,500, and correctly calculated received tips

-Organized the evening's reservations according to the day's needs and in accordance with the state’s COVID-19 guidance-Welcomed and seated patrons for about 20 hours per week with friendliness to deliver a seamless dining experience -Communicated effectively on the phone to take reservations and organized the most effective way to seat about 200 patrons per night, especially problem-solved complicated and busy evenings including holidays