I worked as a receptionist, managing the front desk of a busy beauty salon in Bexleyheath.• I was the first point of contact for all customers of the salon, both in person and by phone.• I was responsible for the smooth running of the salon, such as ad hoc responsibilities which include contacting our broadband, delivery, and card machine providers.• I managed the payment systems in the salon. I tracked all payments to the salon and completed a cashing up procedure at the end of every day to ensure the correct payments had been received.• I managed the beauticians’ diaries, considering the customers’ requests for their preferred beautician as well as the beauticians’ availability and what treatment they would be booking in.• I built strong relationships with our returning and new customers and went the extra mile to assist them with any requests.• I ensured the salon was kept clean and tidy providing a pleasant atmosphere for both customers and staff.

I worked as a Fraud Officer for the Department for Work and Pensions. I investigated cases of suspected fraud, adhering to my organisation’s policies and procedures.• I investigated fraudulent claims made for Universal Credit. I managed a high volume of cases where fraud has been suspected ranging from simple to complex fraud. I managed all aspects of the case until completion.• I was responsible for verifying the identity of claimants and verifying the information provided by claimants when they made a claim for Universal Credit (e.g., their family and housing circumstances)• I used a range of techniques to investigate cases. I used different sources of information to assist my investigations, ranging from internal DWP system DATA, HMRC data, and information supplied from landlords, GPs and schools. • I conducted robust interviews with suspected fraudulent claimants. I considered any vulnerabilities the claimants may have, such as mental illness, addiction and language barriers and followed DWP’s internal guidelines. Interviews may require speaking to their appointee (suitable adult they have legally chosen to represent them) or arranging interpreters to help claimants with access to organisations and charities that can assist them.• I supported claimants with any questions or worries they may have by communicating with them via an online portal linked to their Universal Credit account, making sure they are supported with every step of their claim.

I worked in the Private Office for the CEO of UKRI, a public body which directs research and innovation funding. I was the office assistant and correspondence manager, responsible for all incoming and outgoing communication to and from the CEO.• I extensively corresponded with both internal and external stakeholders. As the main point of contact for the CEO, I dealt with a wide range of people, including internal colleagues, government departments (both domestic and abroad) and members of the public. • I organised the CEO’s speaking events, including commissioning briefing and liaising with event organisers regarding the logistics of the event. I also organised trips abroad which entailed organising the diary as well as booking flights, hotels and taxis.• I worked closely alongside team members to ensure the smooth running of the CEO’s day. I worked collaboratively with the private secretaries to assist them with planning the CEO’s meetings as well as assisting them with any ad hoc duties they need.• I recorded all incoming post and emails onto an Excel spreadsheet, presented them to the CEO and followed her instructions on whether to decline or accept invitations, find another representative to attend, commission responses from various teams or manage complaints through the appropriate channel. I presented the correspondence to my team once a week, where we filtered the items we would be showing to the CEO. I then presented another meeting with the CEO, where I ran through the important correspondence items and recommended a course of action for each. • I analysed all incoming documents for the attention of the CEO and prioritised which files are time sensitive and ensure these are dealt with. • I practiced good record keeping by uploading all incoming and outgoing documents, files, letters etc. to SharePoint. I distributed this link to colleagues, ensuring that nothing of a private or sensitive nature was visible.

I worked for a well-established law firm in their London office as an administration assistant in the Private Client and Tax department. I assisted all teams within the department: Estates Succession and Trusts, Immigration, International Corporate Tax, Personal Tax, Private Client and Real Estate. • Responsible for management, production and collating of documents• Managing client correspondence and relevant matter documentation, ensuring that filing is done in a timely matter• Assisting with the monthly billing production process including time write-offs, transferal of time and printing and saving billing guides onto the firm's e-document system• Entering fee earner's time using Elite• Arranging the booking of meeting rooms with refreshments and suitable VC arrangements• Preparing bundles of documents for Partner’s meetings with clients• Liaising with events organisers to allocate invitations for Partners to important upcoming events• Typing dictations• Booking courier services• Booking travel such as flights, train tickets and taxis• Organising capacity emails and inputting data into an Excel spreadsheet• Responsible for the process of ensuring all original matter documents are correctly classified and archived• Reporting directly to Partners and liaising with other fee earners and support staff across the entire firm• Responsibility for the continued maintenance of large matter files, ensuring relevant documents are coded and organised in a clear chronological order.• Acting as initial data entry point for all prospective client's details into the firm's client relationship management system• Responsible for the management of correspondence, both incoming and outgoing• Ensuring billable matters are fully opened, by completing risk matrix and MLI forms to comply with the KYC and Compliance regulations and requirements• Dealing with matter reassignment (COP/MS/BE) and closing matters• Submitting expenses using ChromeRiver