Ella Duran Cabrera Email and Phone Number
Ella Duran Cabrera work email
- Valid
Ella Duran Cabrera personal email
With over five years of work experience in customer service and technical support, I am passionate about providing excellent solutions to clients and end-users. I have a strong background in business administration and management, and I am proficient in Salesforce, Jira, and Procore. I am currently an Integration Support Specialist at Procore Technologies, where I help construction professionals leverage the power of cloud-based project management software.
Procore Technologies
View- Website:
- procore.com
- Employees:
- 1990
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Integration Support SpecialistProcore Technologies Sep 2023 - PresentUnited States
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Customer Support SpecialistProcore Technologies Aug 2022 - Sep 2023Tampa, Florida, United States- Maintained a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact.-Delivered a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software.
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Customer Care CoordinatorCapital One Mar 2022 - May 2022Tampa, Florida, United States- Apply problem-solving skills to resolve customer inquires and disputes, and escalate using appropriate channels when necessary.- Answered 40+ calls daily in a high-volume financial call center environment, with an average customer satisfaction rating of 95%- Quickly developed rapport with customers, clarified problems and explained solution clearly and succinctly, leading to increased customer satisfaction -
Dispensary TechnicianGrowhealthy Jun 2021 - Feb 2022Brandon, Florida, United States- Implemented new product guide for training handbook- Developed QR code linking to google review forum for store which increased reviews by 110%- Dispensed medications according to state regulations to ensure all patients and dispensary were compliant.- In store patient specialist by assisting with sales, exemplifying strong communication skill by working with over 50 customers a day. -
Technical Support Team LeadWalmart Ecommerce Sep 2018 - Dec 2020Davenport, Florida, United States- Collaborate with receiving and shipping operation managers to enhance equipment support during high volume season thus increasing production by 75%- Partnered with engineers, area managers and quality assurance to solve logistics management software errors, while documenting and engaging appropriate team using google suite applications.- Resolved in house communication equipment shortage by implementing check in/out log- Managed team of technical support specialists during non manger operation hours. -
Technical Support SpecialistWalmart Ecommerce Mar 2018 - Sep 2018Davenport, Florida, United States- Independently researched and developed solutions for standard and complex user issues and escalate through ticketing system Servicenow. - Generated and disseminated sensitive user information, used active directory to approve, create, delete user permissions and passwords.- Improved equipment repair log by creating excel receiving /shipping sheet decreasing company expenses by 35%- Maintain monthly preventative maintenance log updated according to company regulations.
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Training AssociateWalmart Ecommerce Mar 2017 - Mar 2018Davenport, Florida, United States• Established Barcoding system in order to improve order fulfillment accuracy, materials traceability and overall department efficiency.• Promoted twice from host to lead to supervisor in the 1st year and a half based on performance• Managed day to day operations of multiple departments including Put Away/Replenishment, Order Filling, and Shipping Departments• Utilized Warehouse Management System (ANT) which ensured receiving and shipping procedures were followed to maintain inventory accuracy
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Training CoordinatorWalt Disney World Jun 2013 - Nov 2017Orlando, Florida, United States- Educated guests on Walt Disney World resort dining plan to ensure proper usage.- Trained college program participants and international interns on point of sale software, food & safety state regulations.- Facilitate and coordinate with managers and training coordinator to implement new menu and ensure guests are receiving the correct information.
Ella Duran Cabrera Skills
Ella Duran Cabrera Education Details
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Business, Management, Marketing, And Related Support Services -
Business Administration And Management, General
Frequently Asked Questions about Ella Duran Cabrera
What company does Ella Duran Cabrera work for?
Ella Duran Cabrera works for Procore Technologies
What is Ella Duran Cabrera's role at the current company?
Ella Duran Cabrera's current role is Integration Support Specialist @ Procore Technologies | Procore Certified, Leadership, Salesforce Lightning.
What is Ella Duran Cabrera's email address?
Ella Duran Cabrera's email address is el****@****ore.com
What schools did Ella Duran Cabrera attend?
Ella Duran Cabrera attended Valencia College, Valencia College.
What skills is Ella Duran Cabrera known for?
Ella Duran Cabrera has skills like Leadership, Auditing, Inventory Accuracy, Information Technology, Sharepoint, Human Resources, Remote Troubleshooting, New Hire Orientations, Project Plans, Remote User Support, Customer Satisfaction, Troubleshooting.
Who are Ella Duran Cabrera's colleagues?
Ella Duran Cabrera's colleagues are Kaleen Mastro, Aki Stankoski, Alex Ayala, Tariq Bacchus, Elizabeth Svienty, George Barrios, Ming Obryan.
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