Ella Lewis Email & Phone Number

London, Gb

Invited to Transformational Team: Recognised for understanding complex business needs and SAP systems intricacies, invited to join a transformational team for system upgrade and operational efficiency enhancement.Key Role in System Upgrade: Played a pivotal role in driving impactful bespoke system solutions, resolving operational bottlenecks, and ensuring data integrity during the ECC to Cloud-based system upgrade. Ensuring seamless transitions and minimal disruptions to ongoing operations, delivering the project on time.Current Initiatives: Spearheading multiple concurrent projects aimed at enhancing system capabilities, introducing new reporting structures, and implementing forecasting mechanisms.

London, England, United Kingdom

A shifted focus to Supply PlanningSkills Enhancement:Completed Python Coding Course; An intense deep dive into the fundamentals of Python and object-oriented programming. Culminating in a real-world project final unit, covering both data science and web development specialisationsCompleted Leadership Foundations Course including key management tools for an effective team, emotional intelligence, personal growth and direct report development. Concluding with a team business case study to research, present and make recommendations to senior leadership on the evolution of retail as younger generations increase in spending power, valuing diversity and inclusion as importantly as environmental issues, which was awarded best presentation. Process Improvements:Implemented China Direct shipping process forging new partnerships with quality control teams and opening new shipping pathways across multiple manufacturing locations. This not only reduced valuable days on shipping but also reduced 1000s of air miles on each unit and our environmental impact. For head office teams, implemented a flag on each order for improved visibility and allignment across teams.Identified a notable amount of capital tied up in inventory that was not being utilised and initiated the conversation on creating a returns processes. Data Management and Strategic Initiatives:Took ownership of commodity tracking in Merchandising Deck, providing vital insights to senior management.Encouraged rework of collection BOMs to address scarcity issues.Completed tolerance Masterfile to enhance efficiency of pick list. Completed open orders data cleanse, ensuring accuracy in reporting

London, England, United Kingdom

-PROMOTION-Enhanced Functionality: Developed the Pick List to include order and due dates, improving diamond allocation efficiency. Implemented checkpoints to ensure accuracy before submission, leading to streamlined logistics operations.Redesigned Product Approval Forms to ensure greater accuracy as each team completes their checkpoints. Furthermore, preemptively adding in additional information points to future proof product approvals for the upcoming full system upgrade and new mandatory fields. Strengthened Vendor Relationships: Fostered stronger ties with vendors, facilitating prompt fulfilment of orders amidst Covid-19 challenges. Negotiated solutions with vendors on pain points, improving responsiveness and trust.Vendor Onboarding and Efficiency Improvements: Successfully onboarded new vendors, establishing efficient processes and fostering collaboration. Implemented initiatives like China Direct shipping, increasing operational efficiency during staffing limitations.Team Collaboration and Development: Worked closely with direct report to streamline administrative tasks, allowing for a focus on strategic priorities and forecasting of orders. Provided training on SAP and other essential skills, empowering team members for independent problem-solving.Strategic Contributions and Product Innovations: Made significant contributions to product redesigns, improving efficiency and customer satisfaction. Implemented process enhancements like new material references and system improvements to prevent errors and streamline operations.Professional Growth and Recognition: Promoted to Senior Merchandise Assistant, demonstrating increased involvement in strategic discussions and system management. Recognised for trustworthiness and granted access to critical SAP transaction codes.

-PROMOTION-Enhanced Involvement in New Product Development Process: Played a pivotal role in the Novelties process, facilitating seamless collaboration between development, production, and merchandising teams. Spearheaded successful launches of key collections including adeptly identifying and resolving potential issues during development and implemented solutions to ensure on-time deliveryOptimised Diamond Allocation: Implemented proactive measures to increase efficiency in diamond allocation and reduce email traffic between teams. Utilized existing stock and identified surplus orders for diamond recycling, contributing to cost savings and project timelines.Vendor Relationship Management: Strengthened vendor relationships amidst uncertainties caused by Covid-19, resulting in improved cooperation and reliability. Conducted factory visits to identify areas for collaboration and set targets for order backlog clearance, leading to smoother production processes.Operational Improvements and Policy Changes: Initiated operational improvements such as developing smarter Pick List Templates and consolidating order books for greater efficiency. Advocated for policy changes, resulting in substantial cost savings, as evidenced by the cessation of <0.5ct remounts following discussions with the CEO.Balancing Responsibilities and Training Initiatives: Successfully balanced duties as a Merchandise Assistant while assuming additional. Demonstrated adaptability by learning new systems and training team members on SAP basics, contributing to overall operational effectiveness.

London, United Kingdom

Finished Goods Order RaisingCoordination and raising of component diamond ordersPoint of contact for third party manufacturers

London, United Kingdom

Resolved at least 50 customer queries per day, consistently meeting 100% customer satisfaction feedback score. My time in the Customer Service sector has been instrumental in shaping my professional journey. Interacting with diverse individuals over the phone, I honed my problem-solving skills, becoming deeply solution-oriented. Dealing with challenging situations and often distressed customers taught me the art of empathy and effective communication. In navigating through these encounters, I've learned invaluable lessons in de-escalating tensions and fostering positive resolutions. This experience has not only fortified my ability to handle adversity but has also instilled in me a profound understanding of human behaviour and the power of patience and diplomacy in conflict resolution.

I have been responsible for all administration across various brands including but not limited to Dorothee Schumacher, Paule Ka, Kobi Halperin and P.A.R.O.S.H. This has allowed me to work with major UK accounts including Harrods, Harvey Nichols, Fenwick, Brown Thomas, in addition to various independent boutiques. My key responsibilities have included forecasting sales across all brands, setting up sample collections, season sales, liaising with suppliers and customers daily, supply chain management, monitoring deliveries and sales performance to achieve maximum sell through.During my year at M&L Harris, I proved myself to be passionate and reliable with a meticulous approach to working. My dedication to my role allowed me to take on more responsibility and manage my own brand, CAMI NYC, also taking the brand to Paris for market. I was also asked to stay on an additional two months following my placement to support during the SS19 Main market. Analysis of past sales lead me to recommend strategic stock swaps for each account, boosting in-store sales by up to an additional 30% and a significant reduction in final RTV.

Position held whilst at university

Knightsbridge

Position held whilst at university

Marlow, Uk

Marlow, Uk

Ba(Hons) Fashion Buying And Merchandising, 1St

Year in Industry - M&L Harris Completed additional qualification of Diploma in Professional Studies during this time

Python Programming

An intense deep dive into the fundamentals of Python and object-oriented programming. Culminating in a real-world project final unit.

Diamond Essentials

Contents: -Diamond knowledge and Diamond Value -Clarity and Value -Colour and Value -Cut and Value -Carat Weight and Value -The Daily.