Ella Epps Email & Phone Number

Inbound call center communications which include assisting policyholders with updates to their accounts such as address, provider, and id requests. Manage Medco enrollment as well for pharmacy needs. Write policies and procedures for the Kentucky Medicaid planProcess claims and other projects assigned to as needed.Process enrollment requests and follow.

Ran various activities with residents for recreation in there long term and rehabilitation centers with in the nursing home. Did Intake and Discharge Processes, as well as assisted with inputting info onto the MDS forms.

Managed a Group home for Autistic women in a long term care group home. Supervised nine employees and daily duties included payroll, monitored transportation of clients and activities. Monthly duties included team meetings and parent meetings for clients progression as well as employees

Assisted clients with Acquired Brain Injuries with quality of life and long term care. Provided 24/hr assistance with daily quality of life activities, which included, but are not limited to bathing, shopping, preparing meals, etc.I was part of a team which included the client’s Psychologist, Neurophysiologist, Social Worker, and Support Staff, with whom.

• Assisted customers with opening and closing accounts. Assisted with maintaining customers’ accounts as needed
• Cash Handling
• Performed related work as necessary

• Assisted customers with credit card accounts by taking both inbound and outbound calls
• Opened credit card accounts and lines of credit
• Provided sales as needed

Bsw; Bachelors, Social Work

Mha-Masters, Healthcare Administration