Ella Hauer Email & Phone Number

Greater Orlando

•Facilitated in the hiring of employees and maintained personnel files including direct care staff credentials and employment status.• Ensured all federal, state, and local laws, regulations, and standards were followed throughout all processes while keeping open communication between offices and individuals.• Delivered necessary background checks and references, as well as interviewed promising candidates.• Built and maintained relationships with caregivers, focusing on their ability to deliver customer service.• Conducted weekly audits of direct care staff personal files to ensure compliance.

Georgia

• Mediated timely customer service resolution by providing exemplary service and encouraging colleagues to follow store-provided guidelines to decrease average resolution time by 50%.• Spearheaded efforts to reorganize and overall improve the customer service area to increase productivity by over 100%.• Mentored new-hire colleagues on the current training process and worked with management to develop training techniques within the store to potentially increase training efficiency by 100%.• Evaluated customer information to explore possibilities to provide high-quality service, increasing sale conversion by over 50% during peak store shopping hours.