I am experienced in launching new business units and developing strong local accounts in new markets through strategic planning. I use market data and insights to improve store profitability as well as year-over-year revenue.Having worked in the highly competitive cross-border e-commerce retail space for over 10 years, I am energized and inspired to lead teams and drive business growth by creating a customer-centric experience that creates brand loyalty. The cross-border e-commerce retail space is unique in that high repeat customer revenue is critical to store success. I understand what it takes to earn loyalty and maintain it.Those who have worked for me, and with me, appreciate my ability to think forward, create a vision, set goals, and coach team members to improve sales and customer retention skills. I have created a customer-focused environment. I have attracted and retained top performers by analyzing commission structures and conducting market research on key competitors. I proposed a new performance-based commission structure to motivate high performers.Three words sum up my formula for success: plan, prepare and persevere II have a favorite quote from ...... "A winner is a dreamer who never gives up!" !