Ella Joyce Email and Phone Number
I am a passionate people person, and after spending a number of years working in the social services sector I have grown in a multitude of ways; Leadership, Coaching, Strategic Thinking, Policy Development, Human Rights and Advocacy - to name a few.I have learned so much about myself along the journey, but most importantly I have discovered my 'why'. The reason I do what I do, with all the passion I have, day after day.Because I can make a difference.
Inlife Independent Living
View- Website:
- inlife.org.au
- Employees:
- 197
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Executive Client Service ManagerInlife Independent LivingMelbourne, Vic, Au -
Head Of OperationsInlife Independent Living Feb 2023 - PresentAustralia -
Senior Service Delivery ManagerOncall Group Aug 2021 - Feb 2023Melbourne, Victoria, Australia -
Regional Customer Service ManagerAruma Jul 2020 - Aug 2021 -
Practice LeaderAruma Apr 2019 - Jul 2020Melbourne, AustraliaMaking a genuine difference in the lives of people with disability...As a Practice Leader I am excited to work alongside a series of managers to ensure our operational practices support the best life possible for all people who access our services.Human Rights are at the centre of this role, because people who live with a disability aren't simply 'participants of a scheme' (NDIS), they are people. Sure, they are people who have a different set of skills and abilities than the majority… Show more Making a genuine difference in the lives of people with disability...As a Practice Leader I am excited to work alongside a series of managers to ensure our operational practices support the best life possible for all people who access our services.Human Rights are at the centre of this role, because people who live with a disability aren't simply 'participants of a scheme' (NDIS), they are people. Sure, they are people who have a different set of skills and abilities than the majority of us, but still people. Show less -
Customer Safeguarding Senior AdvisorScope (Aust) Jun 2018 - Jul 2020Melbourne, AustraliaAs the disability sector goes through a change that is moving towards the commercialisation of operations, it is critical that we don't lose sight of the individual and their fundamental human rights. -
People & Culture (Hr) Business PartnerScope Victoria Nov 2015 - Apr 2020Melbourne, AustraliaRecruitment: overseeing the execution of a centrally-defined end to end recruitment process, creation of PD’s, job evaluation.Compliance: ensuring divisional awareness and adherence to internal policies and procedures, award defined conditions (including EBA) and the Fair Work Act.Employee Learning & Development and Performance: identify and address both general and specific learning requirements, implementation and oversight of performance management process, individual and… Show more Recruitment: overseeing the execution of a centrally-defined end to end recruitment process, creation of PD’s, job evaluation.Compliance: ensuring divisional awareness and adherence to internal policies and procedures, award defined conditions (including EBA) and the Fair Work Act.Employee Learning & Development and Performance: identify and address both general and specific learning requirements, implementation and oversight of performance management process, individual and organisational capacity building.Workforce Review & Process Improvements: implementing Scope’s change management methodology to assist in execution of significant workforce changes, coaching managers in employee engagement and development of positive workplace culture, implementing employee opinion surveys and resulting action plan.While the above are the technical competencies of my position, it is important to note that a core strength I have in this role is directly related to my personality. I maintain a positive disposition at all times, which strengthens my capacity to deliver complex and sensitive information in a way that is transparent, composed, and without confrontation. Show less -
Customer & Service Delivery ManagerScope (Aust) Sep 2016 - Apr 2019 -
Strategic ProjectsScope Victoria Mar 2013 - Jun 2018Melbourne, AustraliaStrategic Projects are primarily linked to service betterment. The strategic project management roles in the last 3 years have been: 2015 - Divestment of supported employment division: Managed the sale of Scope's supported employment division, to another Australian Disability Enterprise operator. This included liaising closely with a small number of interested parties through a closed expression of interest, and a robust due diligence process. Managing both internal and external… Show more Strategic Projects are primarily linked to service betterment. The strategic project management roles in the last 3 years have been: 2015 - Divestment of supported employment division: Managed the sale of Scope's supported employment division, to another Australian Disability Enterprise operator. This included liaising closely with a small number of interested parties through a closed expression of interest, and a robust due diligence process. Managing both internal and external relationships relating to the business sale, including supporting the preparation of an asset sale agreement to see the best outcomes for all parties affected by the sale.2014 - Site closure: Managed the closure of an Australian Disability Enterprise, where we employed 50 people with a disability (supported employees). Through robust consultation with those employees, their families and other support networks, we identified what their goals were for the future. The project saw each of those employees engage with their activity of choice for the future - including further supported employment within an Australian Disability Enterprise.2013 - Quality Redesign: development and implementation of compliance documentation to see Scope's Employment division aligned with practises that meet both the Disability Service Standards, and the Department of Social Services operational guidelines.More recently, as we prepare for the rollout of the NDIS, the core focus has been on a major service redevelopment project which will see us move 55 people from centre based care into a more diverse and community based support model; as well as, build 4 purpose built homes for people with disabilities that have the capacity for technological solutions for a more independent style of living. Show less -
Compliance OfficerScope Victoria Oct 2010 - Mar 2013Manage relationships with Stakeholders and GovernmentWriting Policies and ProceduresStaff TrainingAuditing -
Stream 4 EcSalvation Army Employment Plus Mar 2008 - Oct 2010Various LocationsThis role saw me working with people who had complex, and often multiple, support needs to find the appropriate social and/or emotional supports in order for them to lead more fulfilling lives.The caseload consisted primarily of people with behaviours of concern and addiction, so there was a focus on creating linkages with other services in order to implement a dual servicing methodology. This resulted in more positive outcomes for the individuals being supported.
Ella Joyce Skills
Ella Joyce Education Details
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Human Resources Management/Personnel Administration, General
Frequently Asked Questions about Ella Joyce
What company does Ella Joyce work for?
Ella Joyce works for Inlife Independent Living
What is Ella Joyce's role at the current company?
Ella Joyce's current role is Executive Client Service Manager.
What schools did Ella Joyce attend?
Ella Joyce attended Holmesglen Institute.
What are some of Ella Joyce's interests?
Ella Joyce has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Ella Joyce known for?
Ella Joyce has skills like Change Management, Policy, Project Management, Management, Organizational Development, Workshop Facilitation, Strategic Planning, Training, Nonprofits, Public Speaking, Stakeholder Engagement, Strategy.
Who are Ella Joyce's colleagues?
Ella Joyce's colleagues are Sarah Reynolds-Ryan, Bernardo Bamberg, Alexis Booth, Rose Dias, Megan Smith, Chelsea Yardley, Mandy Whitechurch.
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Ella Joyce
George Washington University | Communications Major And Journalism And Mass Communication MinorNew York, Ny -
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