- Guided new members of the Financial Service and Career Development Program further develop their professional skills - Diversified mentor approach and enhanced leadership qualities

- Actively engage in workshop focused on sharpening communication and presentation skills, and regularly seeking opportunities for self-improvement and feedback - Demonstrated the ability to rapidly grasp new training materials and quickly implement them to skill set - Managed inbound calls, addressing customer inquiries, and resolving issues in a timely manner

- Crafted high-impact presentations that effectively communicated information to audience- Incorporated feedback from management and peers which optimized the impact of my work

- Prepared and served food and alcoholic beverages including wine, draft beer, and custom cocktails to 200+ customers per night, improving customer satisfaction to 4.5/5 stars- Provided guests quality experiences by recommending an array of 50+ cocktail and beverage pairings- Improved productivity for 5+ member team by maintaining a clean environment and ensuring organization- Generated innovative ideas to organize bar and upsell cocktails, leading to a 20% increase in overall sales

- Delegated tasks to 7+ employees through effective communication to ensure smooth restaurant operations- Oversaw multiple responsibilities, including waiting 20+ tables, greeting 200+ customers, resolving guest issues and complaints, and answering phone calls, increasing overall customer satisfaction

- Ensured a pleasant dining experience to 100+ customers per day by offering knowledge within menu, placing orders, and showcasing top-notch service through pleasant customer interactions and dialogue- Assisted with a transition from paper tickets to a point of sale system by providing live feedback and implementing enhancements to optimize efficiency of waitresses and kitchen