I see success as an intangible opportunity to continuously grow and strive to improve as an individual. I approach challenges with a curious and optimistic mindset. I am a hard-working, dedicated individual with a drive for continuous improvement. With a background in customer service, I thrive in fast-paced environments where I can maintain a high level of productivity!
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Internal Wholesaler TraineeJacksonNashville, Tn, Us -
Financial Services Career Development Program MentorJackson Aug 2024 - PresentEast Lansing, Michigan, United States- Guided new members of the Financial Service and Career Development Program further develop their professional skills - Diversified mentor approach and enhanced leadership qualities -
Financial Services Career Development ProgramJackson Oct 2023 - PresentEast Lansing, Michigan, United States- Actively engage in workshop focused on sharpening communication and presentation skills, and regularly seeking opportunities for self-improvement and feedback - Demonstrated the ability to rapidly grasp new training materials and quickly implement them to skill set - Managed inbound calls, addressing customer inquiries, and resolving issues in a timely manner -
National Sales Desk InternJackson Jun 2024 - Aug 2024Nashville- Crafted high-impact presentations that effectively communicated information to audience- Incorporated feedback from management and peers which optimized the impact of my work -
MemberGlobal Sales Leadership Society Aug 2023 - PresentEast Lansing, Michigan, United States -
MemberDelta Sigma Pi Jan 2023 - PresentEast Lansing, Michigan, United States -
Server And BartenderThe Old Bag Of Nails Pub Oct 2022 - PresentLansing, Michigan, United States- Prepared and served food and alcoholic beverages including wine, draft beer, and custom cocktails to 200+ customers per night, improving customer satisfaction to 4.5/5 stars- Provided guests quality experiences by recommending an array of 50+ cocktail and beverage pairings- Improved productivity for 5+ member team by maintaining a clean environment and ensuring organization- Generated innovative ideas to organize bar and upsell cocktails, leading to a 20% increase in overall sales -
ServerNeds On Gull Lake May 2022 - Aug 2022Hickory Corners, Michigan, United States- Delegated tasks to 7+ employees through effective communication to ensure smooth restaurant operations- Oversaw multiple responsibilities, including waiting 20+ tables, greeting 200+ customers, resolving guest issues and complaints, and answering phone calls, increasing overall customer satisfaction
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WaitressBowen'S Family Dining Apr 2019 - Aug 2021Delton, Michigan, United States- Ensured a pleasant dining experience to 100+ customers per day by offering knowledge within menu, placing orders, and showcasing top-notch service through pleasant customer interactions and dialogue- Assisted with a transition from paper tickets to a point of sale system by providing live feedback and implementing enhancements to optimize efficiency of waitresses and kitchen
Ella Laurens Education Details
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Junior -
High School Diploma
Frequently Asked Questions about Ella Laurens
What company does Ella Laurens work for?
Ella Laurens works for Jackson
What is Ella Laurens's role at the current company?
Ella Laurens's current role is Internal Wholesaler Trainee.
What schools did Ella Laurens attend?
Ella Laurens attended Michigan State University, Gull Lake High School.
Who are Ella Laurens's colleagues?
Ella Laurens's colleagues are Brandon Pisanos, Cfp®, Cima®, Ricp®, Cmfc®, Cfs®, Matthew Spalding, Carmine O Henderson Jr, Loryn Doyle, Michael Musial, Kevin Hinson, Jessica Smith.
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